Patient engagement lead (PDF, 600.5KB)

Superchem Industries; City Of London; On-site; GBP 30,000 - 50,000; Full time

Job description

Northamptonshire Healthcare NHS Foundation Trust

About
NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire, Cambridgeshire etc.
Making a difference for you, with you. Our vision, mission and values are all part of the roadmap for all we do

Benefits
Our dedication to caring and making a difference doesn't just extend to our patients, but to our staff too. Wellbeing is a Trust priority; we were the second-highest scoring Trust in the country for the Wellbeing measure on the 2018 National Staff Survey. We are actively committed to promoting equal opportunities and diversity, and welcome applications from all sections of the community. Our commitment to equal opportunities is reflected in our staff networks (BME - Black Minority Ethnic, LGBTQ, Disability and Working Carers). We also hold the Armed Forces Covenant Employer Recognition scheme Silver Award, and are a Living Wage and Disability Confident employer. We offer excellent employment benefits including:

• Large variety of learning and development courses available to staff throughout the year
• Contributory pension scheme
• A wide range of family friendly policies
• Salary sacrifice scheme
• A variety of Occupational Health services and classes
• 27 days holiday plus bank holidays for new starters, rising with service

Dont just take our word for it: In 2018, 72.2% of our staff recommended NHFT as a place to work, the highest score for trusts of our type. We were also honoured to win the Health Service Journals coveted Trust of the Year award the same year.

Key details
Location
Site: Yarl's Wood IRC, HMP Bedford and HMP Woodhill
Town: Bedfordshire, Milton Keynes
Postcode: MK44 1FD
Major / Minor Region: Northamptonshire

Contract type & working pattern
Contract: Permanent
Hours: 37.5 Full time - Monday to Friday

Salary
Grade: NHS AfC: Band 6

Specialty
Main area: Patient engagement

Job Overview
Listening to patients experiences of our services is the first step in finding out what they think of the service they receive. NHFT secured services are continually developing and improving the care it provides. Just one of the many ways this is achieved is through co-production.
The NHS Long Term Plan has been developed based on the advice and experience of clinical experts and other stakeholders, patients, and the public. Engagement has been integral at all points of the developing the Plan.
Patient engagement is centred on providers and patients working together to improve health. A patients greater engagement in healthcare contributes to improved health outcomes.

Required
This role is split across 3 sites; the post holder will be required to be able to travel between sites as part of own role. The sites that will be covered are:

• Yarls Wood IRC - is an immigration removal centre with a total operational capacity of 410. Yarls Wood holds a majority of male IRC residents, a small unit for male short term holds and a new unit for up to 50 female IRC residents.
• HMP Bedford - is a category B reception and resettlement prison for young adult and adult men.
• HMP Woodhill - in Milton Keynes, is a Cat B training prison for adult males with a small number of Cat A prisoners.

Advert
As the patient engagement lead you will be responsible for the improvement and stability of patient engagement activities and satisfaction through effective engagement. This role will involve you working to reduce health inequalities between patients, both in terms of access to services and health outcomes.
You will develop, assess, and implement specialised programmes, healthcare forums and patient engagements events.
You will provide specialist advice
Prepare and present statistical reports around health promotion activities, events, and patient engagement.

Working for our organisation
NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be outstanding by supporting opportunity, innovation, development and growth.

Detailed Job Description And Main Responsibilities
Share patients health experience, voice, and preferences with the wider healthcare team to drive positive change and continually improve healthcare services.
Contribute to the development of the Patient Engagement Strategy across the three sites.
Patients should be encouraged to have an active role in their own care and an integral part of the healthcare team.

Important Information
By completing an application you are giving authorisation for the transfer of your data. In submitting an application form, you authorise us to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training records and full service history.
Correspondence regarding your application will be sent to you via a TRAC system account.
Please submit your application as soon as possible; due to the high volumes of applications we receive we reserve the right to close any adverts before the closing date once we have received sufficient applications.
We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
All roles are subject to the home office immigration rules and therefore eligibility must meet certain requirements for any sponsorship to be considered. Please visit the government website for more information regarding eligibility.
At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.
Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.
All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re-check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly, the annual fee will be reimbursed subject to Trust policy.
Please note if a DBS is applicable for the position then a charge will be deducted from your first salary or upfront cost if a staff bank position.
Please note that all new starters to the trust are subject to a probationary period.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Person specification
Knowledge
Essential criteria

• Educated to Degree level, or supplemented by Diploma level specialist training, or equivalent experience
• Have experience of engaging and communicating effectively with people at all levels and from various backgrounds
• Have experience of data collection, audits and report writing
• Understanding of what health inequalities are and understanding what protected characteristics are.

Desirable criteria

• Have experience and knowledge of working in a secure environment
• To Have an understanding of how to support those with neurodiversity needs including Autism, Attention deficit Hyperactivity Disorder, Intellectual and Developmental Disabilities
• Skilled in active and reflective listening, building trust and rapport quickly and ability to deal with distressed patients, victims of abuse

Experience
Essential criteria

• Has been in the UK for at least five years, as per CTC requirements.
• Has in date British passport or full leave to remain, as per CTC requirements.

Documents

• Patient engagement lead (, 600.5)PDFKB
• Benefits (, 570.7)PDFKB

Further details / informal visits contact
Name Amy Wells
Job title Assurance Manager and Social Value lead.
Email address [email protected]
Telephone number 07707160515
Additional information
N/A