Patient engagement lead

NHS; Cambridgeshire and Peterborough; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Engagement Lead to enhance patient satisfaction and health outcomes across multiple sites. This role involves developing and implementing specialized programs, engaging effectively with patients, and driving initiatives to reduce health inequalities. The ideal candidate will possess strong communication skills and a deep understanding of patient needs, ensuring that healthcare delivery is responsive and inclusive. Join a forward-thinking organization committed to making a positive impact in the community and improving healthcare services for all.

Qualifications

• Educated to Degree level or equivalent experience.
• Experience engaging with diverse populations.

Responsibilities

• Lead patient engagement activities to improve health outcomes.
• Develop and implement healthcare forums and events.

Skills

Patient Engagement

Data Collection

Report Writing

Communication Skills

Active Listening

Education

Degree or Diploma in a relevant field

Job description

Northamptonshire Healthcare Foundation Trust

Listening to patients experiences of our services is the first step in finding out what they think of the service they receive.

NHFT secured services are continually developing and improving the care it provides. Just one of the many ways this is achieved is through co-production.

The NHS Long Term Plan has been developed based on the advice and experience of clinical experts and other stakeholders, patients, and the public. Engagement has been integral at all points of the developing the Plan.

Patient engagement is centred on providers and patients working together to improve health. A patient's greater engagement in healthcare contributes to improved health outcomes.

This role is split across 3 sites, the post holder will be required to be able to travel between sites as part of own role. The sites that will be covered are:

• Yarl's Wood IRC - is an immigration removal centre with a total operational capacity of 410. Yarl's Wood holds a majority of male IRC residents, a small unit for male short term holds and a new unit for up to 50 female IRC residents.
• HMP Bedford - is a category B reception and resettlement prison for young adult and adult men.
• HMP Woodhill - in Milton Keynes, is a Cat B training prison for adult males with a small number of Cat A prisoners.

Main duties of the job

As the patient engagement lead you will be responsible for the improvement and stability of patient engagement activities and satisfaction through effective engagement. This role will involve you working to reduce health inequalities between patients, both in terms of access to services and health outcomes.

You will develop, assess, and implement specialised programmes, healthcare forums and patient engagements events.

You will provide specialist advice

Prepare and present statistical reports around health promotion activities, events, and patient engagement.

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be 'outstanding' by supporting opportunity, innovation, development and growth.

Job responsibilities

Share patients health experience, voice, and preferences with the wider healthcare team to drive positive change and continually improve healthcare services.

Contribute to the development of the Patient Engagement Strategy across the three sites.

Patients should be encouraged to have an active role in their own care and an integral part of the healthcare team.

Person Specification

Knowledge

• Educated to Degree level, or supplemented by Diploma level specialist training, or equivalent experience
• Have experience of engaging and communicating effectively with people at all levels and from various backgrounds
• Have experience of data collection, audits and report writing
• Understanding of what health inequalities are and understanding what protected characteristics are.
• Have experience and knowledge of working in a secure environment
• To Have an understanding of how to support those with neurodiversity needs including Autism, Attention deficit Hyperactivity Disorder, Intellectual and Developmental Disabilities
• Skilled in active and reflective listening, building trust and rapport quickly and ability to deal with distressed patients, victims of abuse

Experience

• Has been in the UK for at least five years, as per CTC requirements.
• Has in date British passport or full leave to remain, as per CTC requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northamptonshire Healthcare Foundation Trust

Address

Yarl's Wood IRC , HMP Bedford and HMP Woodhill

Assurance Manager and Social Value lead.

Depending on experienceDependant on experience

Contract

Permanent

Working pattern

Full-time

Reference number

270-TG025-MH

Job locations

Yarl's Wood IRC , HMP Bedford and HMP Woodhill