Patient Dining Manager

Chartwells Independent; City Of London; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading catering service provider is seeking a Patient Dining Manager to oversee the patient dining service at Cromwell Hospital, London. This role involves leading a dedicated team to ensure timely and nutritious meal delivery while maintaining high standards of food safety and hygiene. Strong leadership and catering experience in a healthcare setting are essential. Join us to make a meaningful impact in patient care.

Qualifications

• Proven experience in catering or hospitality management.
• Ability to motivate, coach, and develop diverse teams.
• Excellent understanding of food safety and compliance standards.

Responsibilities

• Lead and inspire the ward host/hostess team.
• Ensure timely and safe meal delivery.
• Monitor quality and hygiene standards.

Skills

Catering or hospitality management

Leadership skills

Food safety and hygiene knowledge

Interpersonal skills

Commercial awareness

Problem-solving skills

Job description

Overview

Patient Dining Manager — Cromwell Hospital, London. Up to £40,000 + Benefits.

We’re looking for a passionate and proactive Patient Dining Manager to lead our patient dining service, ensuring every meal makes a difference to patient care and recovery. You’ll oversee a dedicated front-line catering team, working closely with clinical staff and dietitians to deliver nutritious, safe, and well-presented meals tailored to individual patient needs.

This is a role where you can directly enhance the patient experience — combining operational excellence with empathy, professionalism, and a drive for continuous improvement.

Key Responsibilities

• Lead and inspire the ward host/hostess team, fostering a culture of service excellence.
• Ensure meals are delivered on time, safely, and in line with dietary and clinical requirements.
• Engage with patients daily, gathering feedback and driving improvements to the dining service.
• Monitor quality, compliance, and hygiene standards (HACCP, food safety, infection control).
• Manage rotas, training, and development to build a motivated, high-performing team.
• Control costs, reduce waste, and manage stock effectively while maintaining service standards.
• Collaborate with clinical teams and hospital leadership to continually improve patient satisfaction.

Skills & Experience Required

• Proven experience in catering or hospitality management, ideally within healthcare or a high-volume service environment.
• Strong leadership skills with the ability to motivate, coach, and develop diverse teams.
• Excellent understanding of food safety, hygiene, and compliance standards.
• Outstanding interpersonal and communication skills, with a patient-first mindset.
• Commercial awareness with experience in cost control and efficient service delivery.
• Resilient, organised, and calm under pressure, with a hands-on approach to problem solving.

If you’re ready to lead a team that makes a real impact every day, join us in delivering safe, nutritious meals that support patient care and recovery. Apply today to be part of our journey.