Patient Data Services Operator

NHS Ayrshire & Arran; Sunderland; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

National Services Scotland (NSS) is seeking a motivated individual for a fixed term position focused on maintaining the national CHI database. The role involves handling patient information and coordinating record movements, requiring strong communication and organizational skills. Located in Edinburgh with hybrid working options, this position offers a competitive benefits package along with committed support for diversity and inclusion initiatives.

Benefits

Pension scheme

Work-life balance policies

Discounted leisure benefits

Qualifications

• Effective team worker with a strong customer focused approach.
• Good keyboard skills and proficient in Microsoft Office.
• Ability to maintain confidentiality and meet deadlines under pressure.

Responsibilities

• Maintain the national CHI database and ensure accurate patient details.
• Support movement of medical records between GP Practices and resolve queries.
• Record tracking of medical records and handle patients’ inquiries.

Skills

Communication

Organizational Skills

Customer Focus

Tools

Microsoft Office Suite

Job description

3 x Fixed Term / Secondment position until 31/03/2026. As per the Fixed Term Contacts Policy - Where individuals with continuous service within the NHS apply for fixed-term contract roles, NSS reserves the right to refuse any such appointment.

About The Organisation

National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.

The Post

The postholder is responsible for carrying out the day-to-day transactional upkeep of the national CHI database to maintain accurate and up-to-date patient demographic and GP Practice registration information. Additionally, the postholder supports the movement of medical records between GP Practices including recording the tracking of the movement or record and correcting exceptions in the movement process. This involves dealing with queries from GP Practice staff and patients on a daily basis.

The Candidate

An effective team worker with a strong customer focused approach you will possess good keyboard skills, proficient in use of Microsoft office suite, strong communication skills and telephone experience. You will be able to demonstrate excellent organisational skills together with a high degree of accuracy and ability to work under pressure to meet deadlines. The ability to maintain strict confidentiality is essential.

Location and Working Pattern:

Gyle Square, Edinburgh

Currently hybrid working

Monday to Friday, 37 hours per week

It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Benefits

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion

NHS National Services Scotland (NSS) is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on [e-mail]

Further Information

For an informal discussion on the post, please contact Sakshi Kumar at [e-mail]

Closing date for completed applications is 27th June 2025.

Further information on NSS is available from: https://www.nss.nhs.scot/

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).