Patient Coordinator THMG

Optical Express Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Harley Medical Group is seeking Patient Coordinators in London to assist with patient scheduling for cosmetic procedures. Ideal candidates will have experience in aesthetics or beauty environments and a passion for customer service. Embrace an opportunity to work in a professional, dynamic setting with excellent benefits.

Benefits

Industry leading salary plus bonus potential

Modern working environments

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Generous friends and family discount

Ongoing training and development

Pension scheme

Qualifications

• Minimum 1 year experience in Aesthetics, Day Spa, Beauty Counter or Salon.
• Passionate about providing excellent customer service.
• Positive, can-do attitude and team player.

Responsibilities

• Maintain high standards of professionalism and customer care.
• Ensure a smooth patient journey and high level of service.
• Communicate with your manager for effective clinic operation.

Skills

Customer Service

Team Player

Sales Target Achievement

Job description

Job Title – Patient Coordinator (The Harley Medical Group)

Location – London, Harley Street

Hours of Work – Full Time (40hrs per week)

The Harley Medical Group has been a leading provider in cosmetic surgery treatments in the UK for over 35 years. Now part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, we continue to provide a comprehensive range of procedures, including breast augmentation, rhinoplasty, eyelid blepharoplasty and abdominoplasty.

Committed to excellence, we combine medical expertise with personalised care to achieve exceptional results. Our team of highly skilled surgeons, doctors, and nurses operate under the highest standards of professionalism and patient safety. Regulated by the Care Quality Commission (CQC) in England, we prioritise safety, quality, and confidence in every treatment we deliver. With a legacy built on trust and impactful results, we are committed to enhancing lives through our medical expertise, precision and innovation in cosmetic procedures.

Due to expansion in our services, The Harley Medical group have an exciting new opportunities for Patient Coordinators to support in the scheduling of patients for cosmetic procedures.

Job duties:

Maintain high standards of professionalism, customer care and product knowledge within the Clinic.

Strive to meet and exceed the expectations of our patients.

Ensure that the patient journey is smooth and efficient and that all patients receive a high level of customer service.

Ensure that at all times the Clinic is presentable and maintains the highest standards of cleanliness, promoting the professional and clinical image of The Harley Medical Group.

Influence and advise potential patients on the most suitable and appropriate solution for their needs.

Communicate with your manager to ensure effective running of clinic and surgery days.

We want to hear from candidates with:

A minimum of 1 year experience within either an Aesthetics, Day Spa, Beauty Counter or Salon environment.

Team player, with a positive can-do attitude.

Passionate about giving great customer service.

Experience of working to sales targets and be happy to get involved with promotional activity.

In return, we can offer:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme