Patient Coordinator in Radiology

Bupa; London; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking a Patient Coordinator within Radiology to join their dynamic team. This role involves providing high-quality administrative support, managing patient bookings, and ensuring smooth operations within the Radiology Department. You will work collaboratively with a multi-disciplinary team to deliver exceptional service to patients and staff alike. The company values diversity and promotes a supportive environment, making it an ideal place for those who wish to contribute to improving health outcomes. If you are passionate about healthcare and possess strong organizational skills, this opportunity is perfect for you.

Benefits

25 days holiday per year

Bupa health insurance

Enhanced pension plan

Annual performance-based bonus

Travel cost support

Free onsite massages

Opportunity to participate in awards ceremony

Qualifications

• Experience in healthcare administration is essential.
• Strong communication and interpersonal skills are a must.

Responsibilities

• Provide efficient administrative services for the Radiology Department.
• Manage patient bookings and maintain effective communication.

Skills

Administration experience in healthcare

Interpersonal skills

Communication skills

Organizational skills

Ability to work under pressure

Empathy with patients

Teamwork

Independent work

Job description

Before submitting your application, you should read our privacy notice to understand how Bupa will use, store and share your information.

Patient Coordinator in Radiology

Apply locations: South West London, Central London, London

Time type: Full time

Posted on: Posted 3 Days Ago

Time left to apply: End Date: January 3, 2025 (6 days left to apply)

Job requisition id: R1174827

Patient Coordinator within Radiology

Cromwell Hospital, London SW5 0TU

Permanent

Up to £30,000

Full time - 37.5 hours a week (Monday to Friday between the hours of 8am and 8pm. 1 Saturday once a month)

Role Overview

You will provide and maintain efficient administrative and reception services for the Radiology Department, ensuring that a high quality service is delivered to patients, staff and Consultants. You’ll work as part of a multi-disciplinary team - showing flexibility of shared tasks to ensure that we provide the best quality service in a pleasant environment for both staff and patients.

You’ll help us make health happen by:

1. Ensuring all customers are dealt with in a professional manner and all queries are dealt with efficiently - over the telephone and email.
2. Taking bookings for Diagnostic Imaging examinations and giving patients precise and accurate preparation instructions.
3. Taking and giving accurate information over the telephone and maintaining an efficient telephone manner.
4. Advising the Administration Lead of any problems within the department and handling minor complaints with immediate action and thorough follow-up.
5. Ensuring that effective booking, information, reporting and filing systems are maintained and developed on a daily, weekly and monthly basis.
6. Checking General area/CT / MRI charges for the previous day, adding issues on Compucare for inpatients.
7. Checking bookings scheduled for the following day and obtaining request forms to ensure efficient patient journey.
8. Creating and maintaining good working relationships with all members of the Department of Diagnostic Imaging, liaising regularly with the Administration Manager to form a cohesive team, working together to provide an exemplary service.
9. Promoting good relations with referring clinicians, other hospital departments and outside organisations to ensure that the reputation of the Department of Diagnostic Imaging and the Bupa Cromwell Hospital is upheld.

Key Skills / Qualifications needed for this role:

1. Experience in Administration within a healthcare environment.
2. Experience within radiology is desirable.
3. Good communication and strong interpersonal skills.
4. Excellent telephone manner.
5. Articulate and polite.
6. Organisational skills – meeting deadlines and prioritising workloads.
7. Confident and able to work under pressure.
8. Natural ability to empathise with patients and demonstrate genuine care.
9. Ability to work as part of a team.
10. Ability to work independently and autonomously.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

1. Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
2. Bupa health insurance as a benefit in kind.
3. An enhanced pension plan and life insurance.
4. Annual performance-based bonus.
5. Support with travel costs via a season ticket loan or cycle2work.
6. Various other benefits and online discounts.
7. Free onsite massages as a recognition for your hard work.
8. Opportunity to participate in our annual awards ceremony.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

Time Type: Full time

Job Area: Administration

Locations: Cromwell Hospital London