Patient Coordinator - Cauldwell Medical Centre | East London NHS Foundation Trust

East London NHS Foundation Trust; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare provider is looking to recruit a Patient Coordinator for a one-year fixed term at Cauldwell Medical Centre. The role involves providing effective welcome services, handling calls, and maintaining appointment systems while navigating patients through health care services. Candidates should have strong interpersonal skills and be able to work under pressure. Flexibility for evening and weekend shifts is required.

Qualifications

• Strong interpersonal skills and the ability to work flexibly with GPSU and Cauldwell Medical Centre staff.
• Ability to work evenings and Saturday mornings on a rota, due to GPSU and general practice hours.
• Driving licence and access to a car; travel may be required and expenses will be paid where this is necessary.

Responsibilities

• Provide an effective meet and greet service to patients and visitors.
• Handle telephone calls and maintain the appointment system.
• Provide a care navigation function to help patients and carers navigate the health and social care system.
• Work in a busy, pressurised environment with high organisation and the ability to work under pressure.
• Demonstrate kindness, empathy and professionalism in dealings with patients and visitors.
• Process patient information accurately and sensitively with meticulous attention to detail.
• Collaborate with GPSU and Cauldwell Medical Centre staff; travel when required.

Job description

Overview

Cauldwell Medical Centre is looking to recruit a Patient Coordinator on a one-year fixed term basis to their team. The Patient Coordinator will provide an effective welcome service to patients and visitors, handle calls and maintain the appointment system. They will also provide a care navigation function, using signposting and information to help patients and their carers move through the health and social care system. The post holder will work in a busy and often pressurised environment and will need to be highly organised and able to work well under pressure. Excellent customer service is required, and the post holder must process patient information sensitively and accurately, with a strong attention to detail.

Role context

The post holder will be part of the newly established General Practice Support Unit (GPSU). The GPSU encompasses functions of primary care that support interaction between patients and health care professionals to deliver excellent care. It is an administrative function that supports GP surgeries in Bedfordshire. The GPSU currently provides support to Cauldwell Medical Centre and the two Leighton Road Surgery practices; it is based at one of the Leighton Road Surgery sites in Leighton Buzzard. The post holder will work flexibly with other GPSU staff and with Cauldwell Medical Centre colleagues.

Responsibilities

• Provide an effective meet and greet service to patients and visitors.
• Handle telephone calls and maintain the appointment system.
• Provide a care navigation function, using signposting and information to help patients and carers navigate the health and social care system.
• Work in a busy, pressurised environment with high organisation and the ability to work under pressure.
• Demonstrate kindness, empathy and professionalism in dealings with patients and visitors; deliver excellent customer service.
• Process patient information accurately and sensitively with meticulous attention to detail.
• Collaborate with GPSU and Cauldwell Medical Centre staff; travel to GPSU when required.

Requirements / Qualifications

• Strong interpersonal skills and the ability to work flexibly with GPSU and Cauldwell Medical Centre staff.
• Ability to work evenings and Saturday mornings on a rota, due to GPSU and general practice hours.
• Driving licence and access to a car; travel may be required and expenses will be paid where this is necessary.

Additional information

This advert closes on Sunday 28 Sep 2025