Patient Coordinator (Call Handler)

Everyturn Mental Health; Newcastle upon Tyne; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

Everyturn Mental Health is seeking a Patient Coordinator (Call Handler) to join their National Team. This role involves managing calls and referrals for clients experiencing mental health conditions, requiring excellent communication skills and a caring, empathetic approach. The position offers a hybrid working arrangement and opportunities for personal and professional growth within a supportive environment.

Benefits

30 days annual leave plus bank holidays

Enhanced pension scheme

Wagestream for instant earnings access

Wellbeing programs including Employee Assistance

Shopping discounts and Blue Light Card membership

Enhanced life assurance

Qualifications

• Recent psychology graduates preferred.
• Experience in call handling or healthcare environments is a plus.
• Ability to handle distressing calls and meet performance targets.

Responsibilities

• Manage calls and referrals for clients with mental health conditions.
• Liaise between patients and clinical teams.
• Ensure timely and high-quality service delivery.

Skills

Communication

Empathy

Customer Service

Problem Solving

Education

Psychology degree

Tools

Microsoft Office

Job description

Join to apply for the Patient Coordinator (Call Handler) role at Everyturn Mental Health

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Join to apply for the Patient Coordinator (Call Handler) role at Everyturn Mental Health

An exciting opportunity has arisen for patient-focused Advisors/Call Handlers to support our busy National Team, based at our Head Office in Great Park (NE13 9BA). This position offers a hybrid working arrangement.

This role is ideal for recent psychology graduates with administrative experience.

Current Vacancies:

• 37.5 hours per week, permanent contract
• 37.5 hours per week, 6-month contract

As a Patient Coordinator, you will work flexibly across all our services, managing calls and referrals, and assisting clients experiencing various mental health conditions. You will liaise between patients and the clinical team, ensuring timely and high-quality service delivery, managing patient journeys efficiently and in accordance with targets and timescales.

About You:

• Excellent communication skills, caring, empathetic, and committed to making a difference
• Confident on the phone, with training provided to guide patients calmly and logically
• Resilient and resourceful, capable of handling distressing or emergency calls
• Strong customer service skills and a confident telephone manner
• Team player with excellent communication skills and collaborative spirit
• Computer literate, with good understanding of Microsoft Office
• Ability to meet performance targets

Preferred experience includes call handling and working with the public in healthcare or contact centre environments. Candidates should have the drive and resilience to work under pressure, with fast and accurate typing skills, and a good educational background. The role requires calmness under pressure, problem-solving skills, and excellent interpersonal skills with an empathetic nature.

During training, full-time office presence is required. Please note, this role does not qualify for sponsorship under UK Visa and Immigration regulations.

What We Offer:

• 30 days annual leave plus bank holidays, increasing to 32 days after 5 years, with options to buy or sell days
• Enhanced pension scheme
• Wagestream for instant earnings access
• Wellbeing programs including Employee Assistance, GP access, physiotherapy, and counseling
• Shopping discounts and Blue Light Card membership
• Enhanced life assurance (three times annual salary)
• And many more benefits

At Everyturn Mental Health, we promote equality, diversity, and inclusion, encouraging applications from all backgrounds and identities, including LGBTQ+, ethnic minorities, and neurodivergent communities. We support a range of colleague networks and foster an inclusive workplace.

We advise prompt application submission as vacancies may expire once filled.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industry: Mental Health Care

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