Patient Coordinator

Community Eyecare; Stockport; On-site; GBP 20,000 - 25,000; Full time

Job summary

Community Eyecare is looking for a dedicated Patient Coordinator to join their expanding team in Stockport. This role focuses on providing exemplary patient care, maintaining high standards, and supporting team operations at the reception. Candidates should demonstrate strong communication skills, organisational abilities, and a genuine empathy for patients in need of care.

Benefits

Buy and sell annual leave scheme

Company pension

Employee discounts portal

Performance review with a training and development plan

Cycle to work scheme

MediCash - Health cash plan

Qualifications

• Natural ability to empathise with patients.
• Excellent telephone manner.
• Self-motivated with the ability to prioritise work independently.

Responsibilities

• First point of contact for patients; meeting and assisting them.
• Handling inbound and outbound calls regarding appointments.
• Administration duties following established processes.

Skills

Empathy

Communication

Organizational skills

Interpersonal skills

Tools

Microsoft Office

Job description

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.

If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.

About the Role

An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients.

The focus of the role is working on our reception, being the first point of contact for our patients. You will be responsible for meeting patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.

We are looking for someone who can.

• Support patients and be first point of contact
• To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed
• To provide advice to patients about the services we provide which are available to them.
• To use communication skills including empathy, tact and reassurance in handling all call
• To maintain a robust approach to data quality and patient confidentiality

What you’ll bring to the role:

• Natural ability to empathise with patients and demonstrate a genuine care
• Good communication and strong interpersonal skills
• Excellent telephone manner
• Excellent organisational skills and attention to detail
• Highly proficient in Microsoft Office and other systems
• The ability to learn and adapt to new internal systems
• Self-motivated and self-starter with the ability to prioritise and schedule work independently
• Approachable and friendly manner to welcome our patients into our hospitals and clinics

Why work for us?

• Buy and sell annual leave scheme
• Refer a friend scheme
• Company pension
• Bluelight Card- 100’s of discount and cashback options
• Performance review with a training and development plan
• Employee discounts portal
• Cycle to work scheme
• MediCash - Health cash plan

About CHEC

Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care – free at the point of care.

CHEC has a nationwide portfolio of community hospitals and clinics – operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services.

CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

As An Employer

Good relationships are built on trust, integrity, and honesty, the values that underpin CHEC’s commitment to the delivery of patient focused services. We strongly believe in a strong and open relationship with our employees.

As an employer, CHEC offers a great place to work and an enthusiastic team to work within. Amongst the benefits of becoming a CHEC team member are:

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https://www.gov.uk/access-to-work


At CHEC, we are committed to ensuring everyone has equal access and opportunity throughout the recruitment process. If you require any reasonable adjustments or have any general queries regarding this position, please contact a member of our team at [e-mail] or call 01772 286168 .