Patient Coordinator

Integrated Care System; Bristol; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A healthcare service provider in Bristol is seeking a Patient Coordinator to connect patients with necessary services, manage referrals, and schedule appointments. The ideal candidate will have experience in healthcare, possess excellent attention to detail, and demonstrate effective communication skills. This part-time position allows for hybrid working, with a focus on providing exemplary patient care and support.

Benefits

Company pension

Enhanced maternity leave

Enhanced paternity leave

On-site parking

Sick pay

Work from home

Qualifications

• Experience of successfully working in teams.
• Experience of working in a busy, complex environment.
• Experience in the healthcare sector.
• Experience of bookings or scheduling.

Responsibilities

• Manage patient referrals and enquiries across multiple platforms.
• Book patients into appropriate clinics for diagnostic tests.
• Ensure clinic schedules are efficiently managed.
• Maintain confidentiality of patient information.

Skills

Attention to detail

Multitasking

Empathy

Communication

Education

GCSE in English and Mathematics

Additional GCSEs or equivalents

Tools

Patient management systems

Job description

Our Patient Coordinators are the heart of our organisation,connecting our patients with the service they need and looking after theirjourney from referral to discharge. They are friendly, knowledgeable andempathetic, with great attention to detail plus their work makes a differenceevery day.

We're an independent provider of health services, based inBristol and providing services across the South West. Our aim is to providecare closer to home in a timely way.

As well as our NHS clinics, we also provide a self-payingMinor Surgery service, and this is where we are looking to appoint anotherPatient Coordinator. Although the focus of the role will be enabling patientsto access our Minor Surgery service by matching their needs to an appropriatesurgeon, you will also provide cross cover support to our NHS services.

If this sounds like something you'd enjoy, come and join usat GP Care.

It's a really exciting time to join GP Care as our servicesgrow and develop, so you could be part of shaping our future.

You'll be based at our headquarters in Aztec West, alongsidethe other Patient Coordinators. We currently work on a hybrid basis with theteam coming into our office for approximately 50% of their working hours.

Working hours: up to 30 hours per week over 4 days, mustinclude a Friday.

For an informal chat, or to obtain more information aboutthe role, please contact Sarah Murphy, Senior Patient Coordinator on [e-mail].

Main duties of the job

You will work in the centralised clinical administration services basedout of Aztec West where the ability to use your own initiative, work in anempowered manner, multitask and prioritise activity are all key. In your role as Patient Coordinator you willbe the initial point of contact, mostly by phone, for patients referred bytheir GP practices into GP Cares services.

You will be responsible for receiving patient referrals and enquiriesonline, via email or by telephone and managing the patient documentationthrough triage to the clinic. You willmanage clinic schedules, booking patients into the appropriate clinics fordiagnostic tests, assessment and treatment while ensuring that clinic time ismanaged efficiently. Excellent attention to detail is required and maintainingconfidentiality in the management of critical patient information.

About us

We pride ourselves on excellent patient care and ensure it's at the centre of everything that we do

Our values are what makes us, we continuously strive to aim HIGH

Humility

Integrity

aGility

We offer an annual pay review as well as various learning & development opportunities

The wellbeing of our staff matters to us, and we think its the little things that count like free tea and coffee in the office, social events, parking, IT equipment that is fit for purpose and access to occupational health if needed.

We have regular forums to share ideas and innovations and really value employee feedback via our staff satisfaction surveys.

GP Care is a fast paced and dynamic environment, no 2 days are the same.

Salary and annual leave are pro rated for part time working

The first stage of the recruitment process will be a 10 minute chat with one of the Senior Patient Coordinators.

• If successful, you will then be invited to an in-person interview and EMIS test at our office in Aztec West in the week of 8th September 2025.

We reserve the right to close this vacancy early if we receive a high volume of applications.

Job Types: Part-time, Permanent

Pay: £13.20 per hour

• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• On-site parking
• Sick pay
• Work from home

Schedule:

• Day shift
• Monday to Friday

Job responsibilities

JobDescription

Jobtitle: Patient Coordinator

Reports to: Patient Support Manager or Senior Patient Coordinator

Hours: up to 30 hours between 8am and6pm, Monday to Friday (Must include a friday)

GP Care works in collaboration with theNHS and partner organisations to provide a range of diagnostic and treatmentservices within the Southwest Region. Wealso deliver a minor surgery service for self-paying patients. To do all this weemploy a range of health care and support staff including Sonographers; Nurses;Vascular Scientists and Health Care Assistants and a range of corporate supportstaff. We have sub-contract arrangementsfor Clinical Specialists to provide medical input to our services.

Job Purpose

You will work in the centralised clinical administration services basedout of Aztec West where the ability to use your own initiative, work in anempowered manner, multitask and prioritise activity are all key. In your role as Patient Coordinator you willbe the initial point of contact, mostly by phone, for patients referred bytheir GP practices into GP Cares services.

You will be responsible for receiving patient referrals and enquiriesonline, via email or by telephone and managing the patient documentationthrough triage to the clinic. You willmanage clinic schedules, booking patients into the appropriate clinics fordiagnostic tests, assessment and treatment while ensuring that clinic time ismanaged efficiently. Excellent attention to detail is required and maintainingconfidentiality in the management of critical patient information.

Organisational Chart

Head ofOperations

Patient Coordinators (this post)

Key Responsibilities

General

Workas part of the GP Care team to contribute to the business in line with theoverall business plan and in accordance with specific objectives;

Representthe organisation positively in all contacts both directly to the public andbetween health professionals and managers;

Applyyour best endeavours at all times to add to the service quality, reputation,influence and profitability of the organisation;

Providesupport to other GP Care team members on their projects where appropriate.

Specific

Managepatient referrals or enquiries, accessing online referral systems/ email / phone where appropriate,to obtain required patient documentation;

Liaisewith contacts within referring GP practices to ensure that patient informationis correctly conveyed;

Enterpatient information accurately onto the appropriate patient management system,updating patient information where appropriate e.g. EMIS

Person Specification

Experience

• Experience of successfully working in teams
• Experience of working in a busy, complex environment
• Experience in the healthcare sector
• Experience of bookings or scheduling

Qualifications

• English and Mathematics GCSE, A-Level or equivalent
• Additional GCSEs or equivalent results

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.