Patient Coaching Associate (6 month fixed-term contract), UK

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking a Patient Coaching Associate for a 6-month fixed-term contract in London. This role focuses on engaging with patients to ensure they maximize their use of the Huma platform, which enables hospital care at home. Ideal candidates will have over three years of customer-facing experience, preferably in healthcare, and possess strong communication and problem-solving skills. Join a diverse and inclusive team dedicated to improving lives through proactive medicine. If you are passionate about helping others and thrive in dynamic environments, this opportunity is perfect for you.

Qualifications

• 3+ years of customer-facing experience, preferably in healthcare.
• Strong skills in improving customer experience and engagement.

Responsibilities

• Engage with patient users during onboarding and support their use of the platform.
• Develop partnerships with clinical users to enhance patient engagement.

Skills

Customer Interaction Skills

Problem Solving

Digital Tools Engagement

Relationship Building

Job description

Social network you want to login/join with:

Patient Coaching Associate (6 month fixed-term contract), UK, London

Client: Medopad

Location: London, United Kingdom

Job Category: -

EU work permit required: Yes

Job Reference:

1b4e526c2e80

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Giving the world more time. For the first time in human history, we have the technology, data, and insights to redefine health. Together with our partners, we will make the leap from reactive to proactive medicine. By collectively benefiting from the data we generate, we can all live our longest, fullest lives. Huma partners with scientists, technologists, healthcare, and life sciences professionals to understand, treat, and prevent ill health. Giving knowledge and power to those with medical conditions, while saving clinicians time, energy, and resources.

Your mission

• To proactively engage with patient users during onboarding and support their engagement with the Huma platform.
• To ensure patient users benefit by using the Huma app to its full extent, enabling hospital care at home and accessing educational materials.
• To develop a successful and supportive partnership with our live sites and clinical users to support patient engagement.
• To support and inform Huma’s ongoing work to hear and respond to user feedback to drive improvements.
• To be an ambassador for Huma by working directly with users and embodying our values.

From day one in this role, we’ll expect you to have

• Over three years of customer-facing experience, preferably in healthcare with patients.
• Transferable skills and relevant experience supporting user engagement with digital tools.
• Strong customer interaction skills focused on improving experience and engagement.
• Excellent people skills with a passion for helping others and building relationships.
• A solution-driven mindset to identify problems early and suggest solutions.
• Desire and drive to support our mission of creating a world where everyone lives their fullest life.

It’s great, but not required, for you to have

• Experience working within a digital company in customer support/success.
• Experience working in healthcare with patients/users.

You will thrive at Huma if you are

• Resilient, adaptable, and able to move fast.
• Resourceful and collaborative in seeking solutions.
• A strong communicator practicing open and clear dialogue.
• A creative problem-solver passionate about human longevity.
• A proactive builder who gets things done.
• A professional, polished ambassador and product expert.

Come join us! We value diversity and strive to create an inclusive environment. We are committed to continuous improvement and welcome your suggestions. Please note, we are currently not seeking agency resumes.