Patient Co-Ordinator / Ward Clerk

Integrated Care System; Swindon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in Swindon is looking for a full-time Patient Co-Ordinator to support the Kingfisher ward. The role involves providing reception duties, maintaining patient administration systems, and ensuring effective patient flow. Candidates should have GCSEs in English and Maths and relevant customer service experience. A commitment to patient care and team collaboration is essential. Position offers a structured working schedule.

Qualifications

• Educated to GCSE level in English and Maths or equivalent.
• Recent experience in a customer-focused environment.
• Working knowledge of data protection and confidentiality.

Responsibilities

• Staff the ward reception and provide a welcoming point of contact.
• Keep patient administration systems up to date.
• Support staff working in Kingfisher Ward.

Skills

Customer Service

Administration

IT skills

Communication

Time Management

Education

GCSEs in English and Maths

NVQ level 2 in Customer Services

Job description

Go back Great Western Hospitals NHS Foundation Trust

Patient Co-Ordinator / Ward Clerk

The closing date is 31 July 2025

*** Previous applicants need not apply ***

We are seeking to recruit a full time Patient Co-Ordinator to join our new team on Kingfisher ward here at the Great Western Hospital. Please note working hours required are 09:30-17:30 or 10:00-18:00

The Patient Coordinator will create a welcoming first point of contact for patients, their families and visitors accessing Kingfisher ward. They will undertake clerical work and provide reception duties for the ward as per standard systems and processes in order to support effective patient flow. They will need to work without direct supervision, using their own initiative when dealing with enquiries that arise. Close co-operation with a range of other administrative staff as well as the medical and nursing team is vital. The post demands the ability to communicate at all levels with patients, relatives and medical and nursing colleagues to maintain a high standard of customer service to meet the needs of the patient and their families.

Main duties of the job

1. To staff the Ward reception, creating a welcoming professional focal point of the ward for patients families and visitors as well as colleagues, answering the telephone, dealing with queries, transferring calls and taking messages when needed.

2. To enable the patients, their families and visitors to enter and leave the ward promptly.

3. To keep the patient administration systems up to date and accurate at all times, including amending patient demographics, the input of admission, discharge, referral and transfer information, progress chasing patient referrals and tracking all health records to ensure their current location is recorded, as per Trust policy, case note maintenance, filing paperwork/loose history and liaising with Health Records.

4. Ensure admission and discharge book is kept up to date and accurate.

5. Ensure inbox is kept updated in real time via Medway.

6. Support staff working in Kingfisher Ward.

8. Ensure daily ward list has been completed and accurate.

About us

"Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives."

Job responsibilities

This job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances, in discussion with the post holder. This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role with initial and on-going discussions with the designated manager.

Full duties can be found on the attached JD.

Person Specification

Qualifications

• Educated to GCSE level in English and Maths or overseas equivalent grade D or above
• NVQ level 2 in Customer Services / Business Administration / Team Leading

Experience

• Recent experience in customer focussed environment
• In-depth IT and Admin skills
• Working knowledge of data protection and confidentiality
• Working to tight deadlines and managing conflicting priorities
• Working knowledge of data protection and confidentiality
• Knowledge of Medical Terminology
• To have previously work in a medical, health or social care environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Great Western Hospitals NHS Foundation Trust