Patient Catering Support Manager

NHS; Plymouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A public healthcare provider in Plymouth seeks a motivated individual for the Catering Management team. You will oversee daily operations, focusing on food safety and patient interaction, while working alongside the Kitchen Manager. Strong management experience in catering is essential. This role offers opportunities to influence service development and maintain high standards across the Trust.

Qualifications

• Significant demonstrable experience in a management position, especially within catering.
• Knowledge of health service management and change management.

Responsibilities

• Manage everyday operations of catering services at the hospital.
• Ensure compliance with food safety legislation.
• Engage effectively with patients and staff.

Skills

Management experience

Food safety knowledge

Interpersonal communication

Strategic thinking

Education

Health & Safety qualification (IOSHH)

Job description

There is an exciting opportunity for a highly motivated and enthusiastic individual to join the Catering Management team at Derriford Hospital. The successful applicant will work alongside the Kitchen Manager to ensure that Patient Catering Services are managed in line with the catering strategy and transformation plan for Facilities across the Trust.

The post holder will manage the day to day running of the catering services at ward level within the hospital, focusing on food safety and clinical/patient interaction. There may be times when there is a requirement to support the central production unit off site, and the individual will be part of the Hotel Services Management team.

Main duties of the job

The post-holder will work alongside the Kitchen Manager to ensure that Patient Catering Services are managed in line with the catering strategy and transformation plan for Facilities across the Trust. The post holder will manage the day to day running of the catering services at ward level on site and also, when required, support the central production unit and is a part of the Hotel Services Management team.

There will be a requirement to effectively interact and engage with patients, clinical and Hotel Services Staff. The post holder will be required to carry out audits, which will include food safety, health & safety, patient satisfaction, and waste monitoring. Audit reports and findings will be delivered to the Catering Assurance Group.

The post holder will be required to report any incidents and carry out investigations regarding any health and safety or food safety incidents within the Trust. The post-holder will work with the Catering Management team throughout the Trust to continually develop and transform the catering services, assisting with the development and implementation of patient-centered transformational plans.

Job responsibilities

• To manage aspects of the Trust's catering operation, ensuring that costs, quality, quantity, and timing of all service provision are within agreed standards and within budget.
• To maintain and monitor professional and technical standards for the catering department as agreed with the Head of Facilities, ensuring that those standards meet all statutory food safety requirements and stipulated requirements of the Patient's Charter and Trust.
• To ensure that standards set are achieved in accordance with agreed levels and that those standards are monitored at all times.
• To ensure UHP meets full statutory compliance with all aspects of food safety legislation, promoting a positive food safety culture across the Trust.
• To manage all aspects of the Catering Department to ensure appropriate staffing, controls, and systems are implemented and monitored to ensure a high-quality service is provided to all patients.
• To support any future developments of the catering service and indicate any cost savings possibilities.
• To administer all recommendations from any audit, ensuring that all aspects of the catering operation are within agreed parameters and that appropriate documentation is in place for compliance.
• To ensure all staff undertake and remain up to date with stipulated statutory training requirements, ensuring that all relevant food hygiene, health and safety, fire, manual handling, and other legislation is adhered to at all times and that records are kept to demonstrate this.
• To ensure that patients have a variety of choice by ensuring an appropriate level of stock available, nutritional guidelines are met, quality of service is maintained, and budgeted costs are complied with, maintained, or reduced.
• To assist with the development, implementation, and monitoring of a comprehensive standard recipe database, which will facilitate regular alterations to patient menus that will ensure a consistency of product in terms of portion size, quality, and cost.

Person Specification

Knowledge & Experience

• Significant demonstrable experience of a management position, including within the Catering management function.
• Proven knowledge of health service management, including change management and workforce design.
• Proven evidence of successful service development.
• Strategic thinker & ability to anticipate and problem-solve.

Qualifications

• Qualification in Health & Safety (IOSHH).
• Excellent interpersonal and communication skills and able to communicate with all levels of professional staff.
• Able to work autonomously and be accountable for own actions.

We are an equal opportunities employer and welcome applications from all sections of the community. We are committed to equal opportunities and welcome applications from all sections of the community.