Patient Catering Host

Northampton General Hospital NHS Trust; Northampton Copse; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Northamptonshire is seeking Patient Catering Hosts to deliver high-quality food service to patients, ensuring adherence to hygiene standards. The role requires effective communication and customer service skills. Full training and uniform will be provided. Applicants must be fully vaccinated against Covid-19 before the start date.

Qualifications

• Experience in food service is desirable but not essential.
• Full uniform and training provided.
• Applicants must be fully vaccinated against Covid-19.

Responsibilities

• Provide meal services and ensure cleanliness in the ward and kitchen.
• Deliver high-quality food and beverage services to patients.
• Communicate effectively about food choices with patients.

Skills

Efficient food service

Customer service

Hygiene standards

Communication skills

Job description

Overview

We have several vacancies for Patient Catering Hosts to join our patient catering team. There are various shifts available across Monday to Sunday. Dependent on applicants preferences we can cater for a variety of combinations of the shifts above. To provide high standards of both food and customer services to patients in accordance to best care practices.

Responsibilities

• Provide breakfast, lunch and supper meal time services including beverages while ensuring the ward and kitchen environments are kept to an acceptable level of cleanliness.
• Help to enhance patient well-being and their experience in the hospital by delivering a high level of customer service to all patients, visitors and staff.
• Ensure a high quality food and beverage service is provided (provision of meals and hot or cold beverages).
• Communicate with patients and visitors over their food choices and issues with the service in a tactful and courteous manner.
• Maintain a pleasant customer‑focused manner at all times.
• Carry out cleaning duties and maintain hygiene levels to ensure Food Hygiene Legislation, Environmental Health Officer requirements and HACCP procedures are conformed to and maintained.
• Ensure all Codes of Practice for Food Safety, Health & Safety, Infection prevention, COSHH and HACCP are adhered to.
• Monitor levels of food waste and report back to the Patient Catering Supervisors/Co-ordinators.
• Report maintenance defects and problems immediately to the Patient Catering Supervisors/Team Co-ordinators.
• Maintain security of all Trust property when on duty, in accordance with Departmental Policy.

Requirements

• Provide efficient food and beverage service to patients on wards ensuring that food and beverages meet patients' medical, dietary and cultural needs.
• Help to prepare service areas with necessary equipment, such as crockery and condiments.
• Maintain a high standard of hygiene and food handling, while ensuring all food served to patients is easily accessible.
• Full uniform, on‑the‑job training and full Trust induction will be given; experience is desirable but not essential.
• Applicants must be fully vaccinated against Covid‑19 before their start date.
• Ensure correct storage, labelling and rotation of chilled produce is followed and relevant temperature monitoring is undertaken. Maintain food quality and service at all times and address any defects immediately and proactively.

About Us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire. We are proud to be the first hospital in the UK to have obtained Pathway to Excellence designated accreditation from the American Nurses Credentialing Centre (ANCC).

Values and Equality

Our Excellence Values: Compassion, Accountability, Respect, Integrity, Courage. We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds to ensure everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

How to Apply

Apply today and join the largest family in Northamptonshire.