Patient Care - Sales Advisor

JR United Kingdom; Reading; On-site; GBP 32,000; Full time

Job summary

A leading provider in eye care is seeking experienced Patient Care – Sales Advisors. In this role, you will engage with patients post-consultation, addressing their concerns and scheduling follow-ups. With a focus on excellent customer service, this position offers £32,000 OTE, along with a chance for ongoing training and professional growth within a supportive environment.

Benefits

Bonus and team incentives

Ongoing training and development opportunities

Supportive work environment

Career progression

Qualifications

• Exceptional communication and interpersonal skills.
• Proactive and empathetic approach to customer service.
• Ability to engage and build rapport with patients.

Responsibilities

• Engage with patients about vision correction benefits.
• Schedule follow-up calls and manage appointment bookings.
• Work closely with medical and admin teams for a smooth patient experience.

Skills

Communication

Interpersonal Skills

Customer Service

Empathy

Proactivity

Job description

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Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

We are actively recruiting for experienced Patient Care – Sales Advisors to join our team within our Contact Centre in the City Centre of Glasgow.

Each day will vary however the core components of your role will include:

• Engage with patients who have attended a surgery consultation, discussing the life-changing benefits of vision correction surgery.
• Provide clear and supportive guidance, addressing patient concerns and overcoming objections.
• Manage your own diary, scheduling follow-up calls with patients and ensuring that all appointments are booked correctly.
• Maintain a high level of professionalism, empathy, and care while building trust with patients.
• Ensure that all patient information is accurately recorded and that patient queries are handled in a timely manner.
• Work closely with the medical and administrative teams to ensure a smooth patient experience from initial consultation to post-surgery follow-up.

Essential skills

• Exceptional communication and interpersonal skills, with the ability to engage and build rapport with patients.
• Achieve and exceed performance targets related to patient conversion rates, appointment scheduling, and follow-up success.
• Monitor key performance indicators (KPIs), including conversion rates and patient satisfaction, ensuring that goals are consistently met.
• A proactive and empathetic approach to customer service.

What’s in it for you?

• A salary of £32,000 OTE
• Bonus and team incentives.
• Ongoing training and development opportunities and career progression.
• A supportive and collaborative work environment.
• The chance to make a real difference in the lives of our patients.

This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

If you are interested in being considered for the role please apply now.

Optical Express is an equal opportunities employer