Patient Care - Sales Advisor

JR United Kingdom; Northampton; On-site; GBP 32,000 - 36,000; Full time

Job summary

Join a leading provider of laser eye surgery as a Patient Care - Sales Advisor in Glasgow. This full-time role focuses on delivering exceptional patient care through effective communication and customer service, with a salary of £32,000 OTE and opportunities for bonuses. Successful candidates will engage with patients, manage schedules, and work collaboratively to ensure smooth patient experiences.

Benefits

Bonuses and team incentives

Ongoing training and development opportunities

Supportive and collaborative work environment

Qualifications

• Ability to achieve and exceed performance targets related to patient conversion.
• Monitoring KPIs like conversion rates and patient satisfaction.
• Empathetic approach to customer service.

Responsibilities

• Engage with patients, discussing benefits of vision correction surgery.
• Manage own diary and schedule follow-up calls.
• Work closely with medical and administrative teams.

Skills

Exceptional communication

Interpersonal skills

Proactive customer service

Job description

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Patient Care - Sales Advisor, Northampton

Client: Optical Express

Location: Northampton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Hours: Full time, 40 hours per week

Location: Glasgow, fully on-site

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens, and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week, and it’s a privilege to transform the lives of so many.

The Optical Express team works together, collectively and consistently striving for excellence. We support each other, respect each other, and are committed to a culture of care, trust, and integrity.

We are actively recruiting experienced Patient Care – Sales Advisors to join our Contact Centre in Glasgow city centre.

Each day will vary; however, the core components of your role will include:

• Engaging with patients who have attended a surgery consultation, discussing the benefits of vision correction surgery.
• Providing clear and supportive guidance, addressing patient concerns, and overcoming objections.
• Managing your own diary, scheduling follow-up calls, and ensuring all appointments are booked correctly.
• Maintaining professionalism, empathy, and care while building trust with patients.
• Ensuring all patient information is accurately recorded and queries are handled promptly.
• Working closely with medical and administrative teams to ensure a smooth patient experience from initial consultation to post-surgery follow-up.

Essential skills:

• Exceptional communication and interpersonal skills to engage and build rapport with patients.
• Ability to achieve and exceed performance targets related to patient conversion, appointment scheduling, and follow-up success.
• Monitoring KPIs, including conversion rates and patient satisfaction, to ensure goals are met.
• A proactive and empathetic approach to customer service.

What’s in it for you?

• A salary of £32,000 OTE
• Bonuses and team incentives
• Ongoing training, development opportunities, and career progression
• A supportive and collaborative work environment
• The chance to make a real difference in patients’ lives

This is a fantastic opportunity to join an established organization where you will have support to grow and develop professionally.

If interested, please apply now.

Optical Express is an equal opportunities employer