Patient Care - Sales Advisor

JR United Kingdom; Colchester; On-site; GBP 30,000 - 34,000; Full time

Job summary

A leading healthcare provider in the UK is seeking Patient Care – Sales Advisors for their Glasgow Contact Centre. The role involves supporting patients through their surgical journey, offering guidance and maintaining high professional standards. This opportunity promises ongoing training, career growth, and the chance to make a significant impact on patients' lives.

Benefits

£32,000 OTE salary

Bonus and team incentives

Ongoing training and development opportunities

Supportive work environment

Opportunity to make a difference in patients' lives

Qualifications

• Exceptional communication and interpersonal skills.
• Ability to achieve and exceed performance targets.
• Proactive and empathetic approach to customer service.

Responsibilities

• Engage with patients post-surgery consultation.
• Schedule follow-up calls and manage appointments.
• Work with medical teams to ensure patient experience is smooth.

Skills

Communication

Interpersonal Skills

Customer Service

Empathy

Proactivity

Job description

Hours: Full time, 40 hours per week

Location: Glasgow, fully on-site

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens, and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week, and it’s a privilege to transform the lives of so many.

The Optical Express team works together, collectively and consistently striving for excellence. We support each other, respect each other, and are committed to a culture of care, trust, and integrity.

We are actively recruiting experienced Patient Care – Sales Advisors to join our team within our Contact Centre in the City Centre of Glasgow.

Each day will vary; however, the core components of your role will include:

• Engaging with patients who have attended a surgery consultation, discussing the life-changing benefits of vision correction surgery.
• Providing clear and supportive guidance, addressing patient concerns, and overcoming objections.
• Managing your own diary, scheduling follow-up calls with patients, and ensuring all appointments are booked correctly.
• Maintaining a high level of professionalism, empathy, and care while building trust with patients.
• Ensuring all patient information is accurately recorded and that patient queries are handled promptly.
• Working closely with the medical and administrative teams to ensure a smooth patient experience from initial consultation to post-surgery follow-up.

Essential skills:

• Exceptional communication and interpersonal skills, with the ability to engage and build rapport with patients.
• Achieving and exceeding performance targets related to patient conversion rates, appointment scheduling, and follow-up success.
• Monitoring key performance indicators (KPIs), including conversion rates and patient satisfaction, to ensure goals are met.
• A proactive and empathetic approach to customer service.

What’s in it for you?

• A salary of £32,000 OTE
• Bonus and team incentives
• Ongoing training and development opportunities and career progression
• A supportive and collaborative work environment
• The chance to make a real difference in the lives of our patients

This is a fantastic opportunity to join an established organization where you will have the support to grow and develop within a professional working environment.

If you are interested in being considered for the role, please apply now.

Optical Express is an equal opportunities employer.