Patient Care Representative

42 NORTH DENTAL; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Care Representative to join their team. This full-time role emphasizes exceptional patient service and administrative support, ensuring smooth communication between patients and dental professionals. As the first point of contact, you'll schedule appointments, manage patient records, and educate patients on their treatment plans. If you have a positive attitude, excellent communication skills, and thrive in a fast-paced environment, this opportunity is perfect for you. Join a team that values quality dental care and patient satisfaction, and make a meaningful impact in the lives of others.

Qualifications

• Hervorragende Kundenservicefähigkeiten und eine positive Einstellung.
• Erfahrung in der Verwaltung von Patientendaten und Terminplanung.

Responsibilities

• Interaktion mit Patienten und Verwaltung von Terminen.
• Überprüfung und Aufklärung über Behandlungspläne und finanzielle Verpflichtungen.

Skills

Kundenservice

Kommunikationsfähigkeit

Multitasking

Positive Einstellung

Job description

Overview

This ia Full-Time Patient Care Representative role.

42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest – employees who share our vision and culture.

Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care.

Responsibilities

• Interact with patients in a positive professional manner via telephone and in person
• Schedule and confirm appointments
• Review and educate patients on treatment plans and financial responsibilities
• Accurately confirm insurance benefits, communicate and collect patient payment obligations.
• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
• Respond to and reply to requests for information
• Maintain strict compliance to HIPPA and patient privacy
• Perform other related job duties as assigned

Qualifications

• Excellent customer service skills
• Clear speaking and telephone voice
• Positive attitude and energetic personality
• Comfortable in computerized environment
• Ability to multitask