Patient Care Navigator

NHS; Newport Pagnell; On-site; GBP 10,000 - 15,000; Part time

Job summary

A leading medical practice in Newport Pagnell seeks patient navigators to enhance their team. This part-time role requires excellent communication and customer service skills to aid patients and manage multiple administrative tasks in a busy environment. Comprehensive training and ongoing support will be provided.

Benefits

Life insurance

Family benefits including pensions

Ill health benefits

Qualifications

• Excellent communication skills with a polite telephone manner.
• Experience working with the public and handling distressing situations.
• Strong administrative and IT skills.

Responsibilities

• Greet patients, make appointments, and manage post.
• Administer repeat prescriptions and ensure smooth clinic operations.
• Handle general inquiries and inform patients of test results.

Skills

Communication

Customer Service

Administration

IT Skills

Job description

Newport Pagnell Medical Centre is looking to recruit patient navigators to further expand our team. We are looking for patient navigators to join our busy practice team and help make a positive impact on our local community on a part time basis for 22 hours per week, over 4 days, between Monday and Friday. You will also be required to cover Saturday morning shifts on a rota basis.

We offer a comprehensive training programme to all our patient navigators, where you will initially receive 1-1 training, followed by ongoing support from your trainer and team leaders.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Main duties of the job

• Greet patients, doctors and visitors at reception in a polite and friendly manner.
• Answer the telephone promptly and courteously.
• Make appointments using the computerised appointments system.
• Administer the procedure for repeat prescriptions.
• Open and sort all medical centre post, both internal and external.
• Ensure the smooth running of all surgeries and clinics.
• Arrange hospital appointments where relevant e.g. x-rays, out-patients.
• Receive patients' specimens ready for pathology laboratory collection.
• Deal with general enquiries from patients and visitors in a helpful and efficient manner.
• Collate and sort paperwork from GPs and other Practice staff, and deal with accordingly.
• Inform patients of computerised test results, in person, on the telephone or by letter.

About us

Our practice is rated as "outstanding" by the CQC and we have a patient list size of 21,500+, with excellent premises in the town of Newport Pagnell and good transport links to Milton Keynes and the M1 motorway.

We offer the following benefits:

• Life insurance.
• Family benefits including an adult dependents pension and children's pension.
• Ill health benefits.

For further information please contact Wendy Kerr, HR manager on 01908 619749 or email: [e-mail]. Visits are welcome and for information regarding our practice, please visit: www.npmc.nhs.uk.

Job responsibilities

Ifyou would like to find out more information about this role, please see theattached job specification.

Person Specification

Experience

• Excellent communication skills, with a clear and polite telephone manner.
• Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Confidence to work as part of a team and ability to "think on your feet".
• Strong IT and administration skills.
• Strong customer service experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.