Patient Care Navigator

Roswell Park Comprehensive Cancer Center; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Care Navigator to provide essential support to patients and families in their cancer journey. In this role, you'll assess navigational needs, coordinate care, and connect patients with vital resources to ensure they receive comprehensive healthcare. Your efforts will directly impact the quality of care and support provided to individuals facing cancer treatment. Join a team committed to innovation and compassion, where your contributions will help shape a brighter future for patients and the community. This is an exciting opportunity to make a meaningful difference in the lives of others!

Qualifications

• Bachelor's degree in health-related field with experience in patient support.
• Experience in community outreach and care coordination is essential.

Responsibilities

• Provide patient and community support as a clinical navigator.
• Coordinate with services to facilitate timely cancer care.

Skills

Patient Support

Community Outreach

Care Coordination

Navigational Assistance

Problem Solving

Education

Bachelor's degree in health-related field

Associate's degree in health-related field

High School Diploma

Tools

Electronic Medical Record (EMR) systems

Job description

Department:

Cancer Prevention & Control

Title:

Patient Care Navigator

Job Type: Regular

Company:

Roswell Park Comprehensive Cancer Center

Time Type:

Full time

Weekly Hours:

40

FTE:

1

Shift:

First Shift (United States of America)

Summary:

The Patient Care Navigator (PN) provides patient and community support as a clinical navigator to ensure continuous quality of care; assesses, evaluates, and tracks all patients for navigational needs; provides individual assistance to patients, families and caregivers throughout the course of screening, diagnosis treatment and/or survivorship; navigates patients through the health care system, including providers’ offices, hospitals, insurance and payment systems, patient-support organizations, community resources and other components of the health care system; accesses needed resources and services to allow patients and patient families to move through the spectrum of cancer care into a long-term survivorship; coordinates with internal services and outreach programs to facilitate timely cancer care; works with the resource center to provide necessary patient education and training required by the care team; serves as a resource for hospitals, screening facilities, county health units, state and Indigenous health departments, patients, physicians, and lay public, works with community organizations, NYS Cancer Services, Indigenous Tribal Health Programs, Indigenous Health Services, Federally Qualified Health Centers, and outside health facilities to facilitate potential patients for cancer screening, diagnosis, and or treatment survivorship outreach. The PN also offers support and assistance and provides patient navigator and care management services as needed, tracks patients through health care systems, including primary care offices, hospitals and outpatient clinics, insurance and payment systems, patient-support organizations, cancer services programs and other components of the health care system. The PN will also help identify barriers preventing patients from receiving timely and high-quality healthcare treatment and work to find solutions; ensures that continuous quality care is received by all patients; assists with connecting patients to community and clinical referrals for assessment and treatment; assists patients in accessing needed resources and services to move through the spectrum of cancer care; works with primary care providers (PCPs) to coordinate internal and external services, outreach programs, local and regional health centers and transportation services to facilitate care. Serves as a resource for cancer screening services and management of co-occurring conditions along with PCPs and clinic staff. Uses Electronic Medical Record (EMR) systems to identify and flag patients due for cancer screenings for targeted education and navigation. Works closely with Community Outreach Manager and key stakeholders at clinics to define and execute a workflow meeting the needs of the community and practice.

Qualifications:

Required Education and Experience
License Requirement: Valid New York State Driver’s License.
Education and Experience:

1. Bachelor’s degree in a health-related field and the equivalent of one (1) year of full-time experience in community, patient or customer-oriented support; or
2. Associate’s degree in a health-related field and the equivalent of two (2) years of full-time experience in community, patient or customer-oriented support; or
3. High School Diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time experience in community, patient or customer-oriented support.

NOTE: Required degrees must have been granted by an accredited college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

Preferred Qualifications:

Bachelor’s degree in a health-related field and the equivalent of two (2) years of full-time experience in community, patient or customer-oriented support, or oncology support activities; or Associate’s degree in a health-related field and the equivalent of four (4) years of full-time experience in community, patient or customer-oriented support, or oncology support activities; or High School diploma or High School Equivalency diploma and the equivalent of six (6) years of full-time experience in community, patient, or customer-oriented support or oncology support activities.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at [phone] or via email at [e-mail].

About Us

Welcome to Roswell Park Comprehensive Cancer Center, America's first cancer center founded in 1898 by Dr. Roswell Park. As one of the largest employers in Western New York, Roswell has over 3,300 employees, including over 200 physicians and scientists and 400 nurses. It’s a new era at Roswell Park.

Leading the way in cancer research, treatment and education for more than a century, today Roswell Park is setting our course for a second century of extraordinary advances in cancer research and treatment. Equipped with the best facilities, the sharpest and most creative minds, and the single objective of curing cancer, we stand on the threshold of historic discovery.