PATIENT CARE MANAGER

Infinityblu Dental; Pitlochry; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Sick pay (Additional Company)

28 days holidays per year

Birthday day off

Volunteer day

Pension contributions

Private Health Insurance

Job summary

Infinityblu Dental is seeking an experienced Patient Care Manager to lead the Patient Care Hub in Pitlochry. This role focuses on delivering outstanding patient experiences while guiding a busy team and improving the patient journey.

You will collaborate with Practice Managers and clinicians to coordinate appointments, referrals and treatment pathways, while developing hub processes and monitoring performance metrics to drive growth and service excellence.

Qualifications

• Experience leading and developing a Patient Care Hub team.
• Strong understanding of NHS and Private dentistry processes.
• Confident using dental practice systems and data to monitor KPIs.
• Excellent customer service and communication with patients and clinicians.

Responsibilities

• Lead, motivate and support the Patient Care Hub team to deliver high standards of patient care and service.
• Oversee day-to-day running of the Hub and smooth operations.
• Manage enquiries, bookings, referrals and treatment coordination across the hub.
• Maintain professional, empathetic communication with patients throughout their journey.

Skills

People management

NHS dentistry

Private dentistry

SOE Exact

Dental communications

Data & KPIs

Dental practice systems

Tools

SOE Exact

Job description

We are looking for an experienced, highly organised and patient focused Patient Care Manager to lead ourPatient Care Hub at Infinityblu Dental Care & Implant Clinic, Pitlochry.

This is an exciting opportunity for a confident people manager who enjoys working in a busy, fast pacedenvironment and is passionate about delivering an exceptional patient experience, developing high performingteams and continuously improving the way we support our patients and practices.

About the role:

As Patient Care Manager, you will lead and manage our Patient Care Hub team, ensuring the smooth andefficient day to day running of the Hub and maintaining a professional, friendly and patient focusedservice.

The Patient Care Hub plays an important role in the patient journey across Infinityblu, supporting new andexisting patients with enquiries, appointments, referrals, specialist and cosmetic treatment enquiries,membership plans and ongoing treatment coordination.

You will work closely with our Practice Managers, Dentists, Specialists and wider practice teams across allInfinityblu locations, helping to ensure patients are supported and directed to the most appropriatepractice, clinician and treatment pathway.

A key part of the role will be leading and developing the Hub team, maintaining effective systems andprocesses, monitoring performance and identifying opportunities to continuously improve the patient journeyand support the continued growth of the business.

Working Pattern

The fixed hours will be 35 hours per week, Monday to Friday 09.00-17.00

Key responsibilities:

• Lead, motivate and support the Patient Care Hub team to deliver consistently high standards of patientcare and customer service.
• Ensure the smooth and efficient day to day running of the Patient Care Hub.
• Oversee new patient enquiries, appointment bookings, specialist treatment enquiries and internal andexternal referrals.
• Ensure patients receive professional, friendly and empathetic communication throughout their journeywith Infinityblu.
• Develop, implement and maintain effective Hub processes, protocols and workflows.
• Work closely with Practice Managers, clinicians and specialists to support patient appointments,referrals, treatment journeys and diary utilisation.
• Support treatment coordination, patient follow up and re-engagement of patients where appropriate.
• Maintain accurate Hub data and monitor KPIs, referral activity, waiting lists and enquiry trends.
• Train and support team members to ensure consistent processes and standards across the Patient Care Hub.
• Identify opportunities to improve patient experience, team performance and the overall efficiency of theHub.

About You:

We are looking for an experienced dental professional and confident people manager who:

• Has strong management and leadership skills, with experience supporting, motivating and developing ateam.
• Has a strong understanding of both NHS and Private dentistry and the patient journey within a dentalpractice environment.
• Has excellent knowledge of SOE Exact and is confident using dental practice systems.
• Has a strong understanding of dental treatments and is confident discussing treatment options andpatient enquiries.
• Is highly organised, with excellent time management skills and the ability to manage multiple prioritieseffectively.
• Has excellent listening skills and an empathetic, patient focused approach.
• Demonstrates exceptional customer service and telephone skills.
• Has strong written and verbal communication skills and is confident communicating with patients,clinicians, managers and wider practice teams.
• Is confident using a range of computer systems, spreadsheets and other digital tools.
• Is proactive, adaptable and able to respond effectively to changing business needs.
• Is professional in approach and committed to maintaining the standards, values and reputation ofInfinityblu.

What we will offer you:

• Additional Company Sick pay
• Holidays 28 days per year (prorated if working part time)
• 1 extra days holiday for your birthday
• One paid volunteering day each year to support a charity of your choice
• Monthly Pension Contributions Employee 5% Infinityblu 3%
• Private Health Insurance with Vitality Health

Stay informed on exclusive offers, news and practice updates