Patient Care Coordinator Mid Chiltern Primary Care Network

NHS; Amersham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local healthcare provider is seeking a Care Coordinator to support patients with cancer and learning disabilities. The ideal candidate will have strong organizational skills and experience in patient support. This role is essential in delivering high-quality care in a supportive multi-disciplinary team environment. A compassionate nature and ability to communicate effectively are key components for success in this position.

Benefits

NHS Pension

33 days annual leave

Employee Assistance Programme

Qualifications

• Experience coordinating with multiple stakeholders.
• Ability to manage own workload and prioritize tasks.
• Experience handling confidential information.

Responsibilities

• Support Learning Disability patients and manage cancer review recalls.
• Contact patients who missed screenings.
• Invite newly diagnosed patients for initial reviews.

Skills

Organisational skills

Communication skills

Interpersonal skills

Administration skills

Education

NVQ 3 or equivalent

Tools

Microsoft Office

Job description

Job summary

Mid Chiltern Primary Care Network

Salary: Starting salary from £24,500 per annum dependant on experience WTE

Working hours: 25- 30 hours per week

NHS Pension

33 days annual leave inclusive of bank holidays pro rata

Employee Assistance Programme 24/7 Support

Please visit our website and find out more about our PCN, the staff that work for us and the services we provide to our local community-About Us - Mid Chiltern PCN- www.midchilternpcn.nhs.uk

Main duties of the job

An exciting opportunity has arisen for a Care Coordinator to join our already established, growing, and committed PCN team to focus on Cancer and Learning Disability Patients, support DOAC monitoring and offer support to the Health and Well Being Coaches when required.

Mid Chiltern Practices

Rectory Meadow Surgery

Amersham Health Centre

John Hampden Surgery

Hughenden Valley Surgery

Prospect House Surgery

The successful candidate will possess strong organisational, administrative and communication skills with the ability to multi-task. You will need to demonstrate that you have a compassionate nature with drive for achieving high quality, safe care. You must be a conscientious, self-motivated individual with a methodical manner and the ability to work well on their own as well as part of a multi-disciplinary team.

The successful candidate will be joining a thriving existing PCN team of multi skilled staff and be an integral part of the team when it comes to delivering the best patient care.

About us

FedBucks is a not-for-profit GP federation of 46 GP practices covering a population of over 500,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff at our head office site, and across our planned and unplanned care services.

As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.

FedBucks is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment and to uphold the organisations safeguarding policies and procedures at all times.

The successful applicant will be required to undergo an enhanced background check (e.g., DBS) prior to appointment, and regular safeguarding training will be provided and required.

Job responsibilities

Primary Duties and Areas of Responsibility

• Supporting Learning Disability patients, maintaining contact and inviting them for their annual review.
• Manage cancer review recalls and deal with invites for reviews for 3-month discussions and 12-month reviews
• Search for and contact patients who did not attend bowel screening
• Search for and contact patients who did not attend Breast screening
• Invite newly diagnosed patients for initial review
• Support new cancer project look at improving patient education in the younger age group 35-55 and creating an awareness of when to seek help.
• Support the Health and Well Being Coach Team inviting patients to group sessions
• Supporting the pharmacy technicians with contacting patients on blood thinning medication

Person Specification

Personal Attributes

Essential:

• Core values consistent with a patient and family centred approach to care
• Demonstrate professional, appropriate, effective and tactful communication skills
• Able to work under pressure and prioritise tasks to ensure urgent work is completed on time
• Builds credibility personal and organisational and rapport quickly
• Able to communicate effectively and engage with individuals from other agencies, including patients and the public
• Ability to travel between sites in a timely manner if required

Qualifications

Essential:

• NVQ 3 or equivalent and/or relevant basic first level professional qualification

Experience

Essential:

• Able to prioritise and manage own workload
• Able to work as part of a team
• Excellent interpersonal skills
• Excellent organisational and administration skills
• Experience of coordinating and liaising with multiple stakeholders or individuals to meet specified outcomes
• Experience handling confidential/sensitive information
• Experience of providing advice/signposting to service users
• Knowledge of Microsoft Office suite

Desirable:

• Use of clinical system such as Emis.
• Experience of using technology and digital tools to support health and wellbeing
• Knowledge of Information Governance and data quality
• Understanding of health and social care processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.