Patient Care Coordinator-Glaucoma

Ophthalmic Consultants of Boston; Plymouth; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Patient Care Coordinator to join their Glaucoma team. The role involves a mix of patient communication, administration, and scheduling tasks, supporting optimal patient care. A strong background in customer service and healthcare is preferred, along with excellent communication skills. The position allows for partial remote work and offers a competitive salary and benefits.

Benefits

Health & Dental Insurance

Paid time off

401(k) Plan with Company Contribution

Employee Discounts

Qualifications

• Requires at least one year of customer service and healthcare experience; three years for coordinator III.
• Strong verbal and written communication skills, with attention to detail.
• Ability to work with difficult people in stressful situations.

Responsibilities

• Responsible for daily administrative tasks to support practice needs.
• Provides excellent customer service, manages patient communication.
• Handles scheduling, faxes, patient referrals, and other general administrative tasks.

Skills

Customer Service

Communication

Problem Solving

Attention to Detail

Multi-tasking

Education

Bachelor’s degree

At least one year of customer service

Healthcare experience

Tools

Epic

Microsoft Outlook

SharePoint

Teams

Job description

4 days ago Be among the first 25 applicants

Ophthalmic Consultants of Boston (OCB) is currently seeking a Patient Care Coordinator to join our Glaucoma team. This is a full time opportunity Monday through Friday. This position does allow for 2-3 days remote if so desired.The Patient Care Coordinator will be responsible for upholding OCB values of outstanding patient care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility. They will be servicing the Glaucoma and Comprehensive line.

Summary of Responsibilities:

The Patient Care Coordinator I, II, III are responsible for the daily administrative tasks to support the needs of the practice and the providers. The Patient Care Coordinators may handle any number of varied administrative tasks throughout the day. Assignment of tasks on a day-to-day basis may change.

Patient/MD/OD Communication:

• Provides excellent customer service
• Relaying medical questions from patients to the appropriate provider or resource via Epic in a professional, concise, and accurate manner
• Documentation of patient communication in medical record
• Problem solving as patient concerns or issues arise
• Escalating patient concerns or questions to the Practice Manager/Supervisor when appropriate
• Responding to Patient Gateway patient messages. Processes in-baskets in Epic between team members and providers
• Enters orders into Epic
  
  

Phones/Scheduling:

• Answering a high volume of patient phone calls requiring triage and then scheduling clinic appointments with providers and for testing
• Calls from the main OCB line and from specialty service line-specific direct lines
• Knowledge of how to review template and assign appropriate slot for appointment type (new, est, consult, post op, urgent etc.)
• Maintain lines of communication regarding templates concerns with the Practice Manager/Supervisor
• Monitoring schedules and reporting scheduling problems to the Practice Manager/Supervisor
• Responsible for maintaining a high level of scheduling accuracy
• Make outgoing rescheduling calls
• Manage and work the waitlist regularly and as openings in the schedule arise
• Work on the recall reports and follow up as needed
• Document no show appointments and handle patient follow up
• Scheduling of MRI, CT, labs, pathology
  
  

General Practice Administrative tasks:

• Faxes- receive and handle incoming faxes
• Pathology- follow up on and document pathology results after provider review
• Import paperwork as needed for all tasks
• Process incoming patient referrals
• Handle mail as needed
• RX refills and PAs for RX refills for the specialty
• Performs related job duties as required
  
  

Education and Experience:

• At least one year of customer service and healthcare experience; at least three years for Patient Care Coordinator III
• Bachelor’s degree preferred
• Experience using electronic medical records, specifically Epic preferred
• Experience answering a high volume of patient calls
• Strong verbal and written communication skills, as well as attention to detail
• Ability to work in Microsoft Outlook, SharePoint & Teams with a strong knowledge base of all three
• Advanced skill in multi-tasking and ability to prioritize functions based on business need
• Ability to work with difficult people in challenging, sometimes stressful, situations
  
  

Typical Physical Demands:

Requires prolonged sitting, frequent standing, ability to traverse office, some bending, stooping, and stretching. Occasional lifting to forty pounds. Requires manual dexterity to operate a keyboard, copy machine, telephone, and other office equipment. Requires ability to communicate verbally, normal range of hearing and eyesight, and the ability to prepare and communicate appropriate reports. Requires ability to work under stressful conditions, work occasional irregular hours, and may involve contact with upset/irrational patients and family members.

Benefits Offered:

• Health & Dental Insurance- starts1st Day of Employment
• Paid time off and Paid Holidays
• Health & Dependent Reimbursement Accounts
• 401(k) Plan with Company Contribution
• Co. paid Life and LTD Insurance
• Employee Discounts
  
  

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Internet Publishing

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