Patient Care Coordinator based in a luxurious Central London setting (ID:21141)

Angela Mortimer; United Kingdom; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance patient journeys through exceptional sales and customer care. In this dynamic role, you will collaborate with coordinators to ensure seamless booking processes and deliver outstanding support. With a focus on achieving targets, your contributions will directly impact patient satisfaction. The position offers a hybrid work model, allowing for flexibility while maintaining a strong team presence. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Hybrid work model (3 days in the office)

Pension scheme

Bonuses

Qualifications

• 2+ years in customer-facing roles with a strong sales background.
• Proven track record of hitting KPIs in consumer services.

Responsibilities

• Answering queries and booking surgical appointments.
• Invoicing patients and updating records on the database.
• Achieving monthly targets and completing administration tasks.

Skills

Customer Service

Sales Experience

Verbal Communication

Written Communication

Problem-Solving

Job description

If you are looking for a role where you can demonstrate your sales and customer care prowess, then this is the perfect role for you!

The main purpose of the role is to help patients through their journey from the first contact to ongoing aftercare. You will work with other coordinators to ensure booking targets are met while delivering excellent patient care.

The main responsibilities include:

• Answering queries on the phone
• Booking surgical appointments and consultations
• Invoicing patients for deposits and surgery balances
• Updating all records on the patient database
• Achieving monthly targets and KPIs
• Completing all administration tasks
• Selling a variety of related products
• Shifts: 08:00-16:30, 08:30-17:00, 09:00-17:30, and 09:30-18:00

You will have:

• A minimum of 2 years of experience in customer-facing roles
• A minimum of 2 years of sales experience in consumer services with a proven track record of hitting KPIs
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Outstanding customer service skills

Benefits include:

• Hybrid work model (3 days in the office)
• Bonuses that can increase earnings to £50,000 per annum
• Pension scheme, and other benefits

If you are interested, please apply online for immediate screening.