Patient Care Coordinator

Montu UK; Winnersh; Hybrid; GBP 28,000; Full time

Job summary

A healthcare service provider in Winnersh is seeking a Patient Care Coordinator to join their operations team. The role involves onboarding patients, providing support, and coordinating appointments. Ideal candidates will have 2+ years of experience, and background in healthcare is a plus. This role offers a salary of £28,000 pro rata along with generous benefits including holiday and pension contributions. Hybrid working with one day in the Reading office is required.

Benefits

25 days holiday plus bank holidays

Generous pension scheme

Cycle to work scheme

Qualifications

• 2 plus years of work experience.
• Sales experience is advantageous.
• Working in a healthcare environment is advantageous but not essential.

Responsibilities

• Onboarding new patients.
• Outreach to patients to obtain feedback.
• Reschedule and coordinate patient appointments.

Skills

Excellent communication and interpersonal skills

High level of IT proficiency

Self motivated and target driven

Excellent attention to detail

Ability to work under pressure

Job description

THE ROLE

The role of the Patient Care Coordinator sits within the operations team & requires a dynamic and patient centric individual who wants to help Montu patients and clinicians get the best out of the service. The candidate will be part of the UK founding team and help establish the operations and patient facing team

ROLE AND RESPONSIBILITIES:

• Onboarding new patients
• Outreach to patients to obtain feedback
• Follow up with patients to discuss outcomes, next steps, and address any questions they may have.
• Skilled in providing guidance and support to patients with varying levels of technological proficiency.
• Calmly engaging with patients who are anxious about processes, providing reassurance and clear information to help alleviate their concerns.
• Reschedule and coordinate patient appointments to optimise patient satisfaction
• Guide patients through the clinic and pharmacy processes
• Assist patients with any queries
• Maintain patients’ electronic health records
• Support the clinical team in the following areas:
• Collecting patient data relating to long term conditions
• Ensuring patients meet the criteria for an initial assessment based on Montu’s inclusion and exclusion criteria
• Liaise with product and tech support team on technical issues
• Attend work related meetings as required
• To maintain all mandatory training and familiarity with company policies and SOPS
• Shift based and flexible working maybe required from time to time
  
  

Skills, Experience & Qualifications

• 2 plus years of work experience
• Working in a healthcare environment advantageous but not essential
• Sales experience is advantageous
• Excellent attention to detail
• Good understanding of working a highly regulated industry and following policies and SOPs
• High level of IT proficiency
• Excellent communication and interpersonal skills
• Self motivated and target driven
• Ability to work under pressure
• Proficient in maintaining composure and professionalism while managing high-pressure situations and engaging in intense conversations with patients, ensuring their needs are addressed with empathy and care.
  
  

This is a hybrid role working 1 day in our office in Reading.

SALARY & BENEFITS:

• £28,000 pro rata
• 25 days holiday plus bank holidays (increases to 30 days after 12 months service)
• Generous pension scheme, employer contribution up to 5%
• Cycle to work scheme
  
  

Compensation Range: £28K