Patient Care Coordinator

Integrated Care System; Oxford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A health organization in Oxford is looking for a Part-Time Primary Care Coordinator to manage reception and administrative duties. The role requires excellent communication and IT skills, with experience in a public-facing role preferred. You'll work between 16 to 24 hours weekly, within a supportive team environment. This position offers a unique chance to contribute to patient care at a well-established practice serving the community.

Qualifications

• Experience working with the public and in a GP practice preferred.

Responsibilities

• Ensure effective reception services for patients and visitors.
• Handle general enquiries, explain procedures, and make appointments.
• Manage telephone calls, messages, and call diversion.

Skills

Excellent communication skills

Good IT skills

Ability to work under pressure

Job description

We are expanding and now looking for new or experienced Part-Time Primary Care Coordinators to join our friendly and growing team!

We are recruiting for part-time roles ranging from 16 to 24 hours per week. This is a shift-based position, working on a two-weekly rota alternating between:

Week 1: 8:00 AM - 4:00 PM

Week 2: 10:15 AM - 6:15 PM

Experience in a patient or customer-facing role and basic computer skills are ideal, but not essential; we are happy to train the right candidates. You'll be supported by an amazing team and enjoy a positive, collaborative work environment.

St Bartholomew's Medical Centre is located in Manzil Way, Cowley, and is a well-established practice with three other sites including Brookes University Medical Centre, Lake Street, and Hollow Way Medical Practice. We are a training practice for GP trainees, nurses, midwives, and pharmacy students. We have approximately 30,000 patients.

Main duties of the job

This position is varied and no two days will be the same. You will be working within a team dealing with all aspects of the general administration of the practice as well as reception duties including answering the telephone, triaging, and signposting patients to appropriate clinicians or services, and welcoming patients when they arrive at the practice.

About us

St Bartholomew & Hollow Way Medical Practice has a large team, including 6 GP partners, salaried GPs, minor illness nurses, ANPs, practice nurses, HCAs, a phlebotomist, and other allied health professionals. They are supported by an admin and reception team.

Our main surgery is at St Bartholomew, on Manzil Way. We also have three branch surgeries, one serving Oxford Brookes University staff and students; South Oxford Health Centre at Lake Street, and Hollow Way at Ivy Close. The team has the opportunity to work at all four sites, providing variety while remaining part of the same team.

We are a training practice, supporting trainee GPs, medical students, pre-reg nurses, and pharmacists.

We work hard, support each other as a team, and encourage everyone to achieve a healthy work-life balance.

Job responsibilities

JOB TITLE: PATIENT CARE CO-ORDINATOR

ACCOUNTABLE TO: PARTNERS AND PRACTICE MANAGER

REPORTS TO: Reception Manager/HR Manager

Locations: Oxford Brookes Medical Centre, Headington Hill Campus, Headington, OX3 0BP; Lake Street Branch, Oxford, OX1 4RP

Job Summary:

Provide general reception and administrative assistance, project a positive and friendly image to patients and visitors, in person or via telephone.

Job Responsibilities:

• Ensure effective reception services for patients and visitors
• Handle general enquiries, explain procedures, and make appointments
• Use judgment to see urgent cases in a logical, non-disruptive manner
• Explain practice procedures to new patients and those seeking temporary cover
• Manage telephone calls, messages, and call diversion
• Request and process home visits
• Handle repeat prescription requests, ensuring readiness within 48 hours
• Inform patients of charges for private services, accept payments, and issue receipts
• Enter patient data into the computer system
• Deal with specimens, ensuring proper storage and transfer to the lab
• Manage patient notes and correspondence, including pathology links, registration, and documentation
• Assist with training new staff and monitor correspondence through various systems
• Perform additional duties as requested by management

Confidentiality:

• Respect patient privacy and handle sensitive information appropriately
• Ensure confidentiality of all practice-related information

Health & Safety:

• Promote safety and security according to practice policies
• Identify and manage work-related risks
• Maintain infection control standards

Equality and Diversity:

• Support patients' and colleagues' rights and dignity
• Respect individual circumstances and needs

Personal/Professional Development:

• Participate in training and appraisal programs

Quality:

• Maintain high standards, assess performance, and contribute to team improvements

Communication:

• Communicate effectively with colleagues, patients, and carers
• Attend meetings and participate in team discussions

Contribution to Service Implementation:

• Apply policies and participate in audits

Person Specification

Experience

• Experience working with the public and in a GP practice preferred
• Excellent communication skills
• Ability to work under pressure
• Good IT skills

Disclosure and Barring Service Check

This role requires a DBS check in accordance with the Rehabilitation of Offenders Act 1975.