Patient Care Coordinator

NHS; Castle Point; On-site; GBP 16,000; Part time

Job summary

A healthcare alliance in Castle Point is seeking a part-time Patient Care Coordinator. You will facilitate patient bookings, manage communication within the clinic, and provide administrative support, ensuring high-quality service delivery to enhance patient care in the community.

Benefits

NHS pension

Flexible working hours

33 days' holiday pro rata

Support for training and development

Qualifications

• Experience working within health or social care environment.
• Knowledge of safeguarding and legislative framework.
• Ability to manage own time effectively.

Responsibilities

• Provide administrative support to PCN clinics.
• Schedule patient appointments and manage records.
• Communicate with patients and other health professionals.

Skills

Communication

Organizational skills

Data collection

Client management

Education

GCSE or equivalent

Tools

SystmOne

Microsoft Office

Job description

Job summary

GP Healthcare Alliance (a federation of GP practices in Castle Point and Rochford) is working in partnership with the local Primary Care Networks to support the delivery of the NHS England, Direct Enhanced Service (DES) contract.

We are looking to recruit a Patient Care Coordinator to join a wider team covering Canvey Island. This role will be based at the PCN Office in Canvey Primary Care Centre, Long Road Canvey Island Essex SS8 0JA.

You will be working Monday, Tuesday and Thursday 9am-5pm

Main duties of the job

Supporting the PCN clinics with administrative duties such as patient bookings and enquiries.

Producing data reports and audits from SystmOne.

Acting as the first point of contact for the clinical team, patients and visitors to provide support with general queries.

Maintaining the staffs clinical rotas on SystmOne.

Providing administration support to the PCN educational events.

Liaising with patients and members of the community.

This role involves providing a high quality, comprehensive and effective administration skills.

The appropriate individual will have SystmOne and Primary Care experience.

You will need to be confident individual who can communicate with a ride range of professionals at all levels.

The successful applicant will have the ability to work without supervision using their own initiative, organising and prioritising own and other workloads to changing and often tight deadlines.

About us

Canvey Island PCN is made up of six GP surgeries covering a population of approximately 40,000 patients. Our PCN serves an area with an interesting population with a varied case mix. Our vision is to work together better to deliver services that actively improve health outcomes of the local population.

Our team includes a variety of different professionals who can offer peer support and shared learning. This role will work as part of this large team that includes:

• Advanced nurse practitioners/advanced clinical practitioners.
• Paramedics.
• Care coordinators.
• Social prescribers.
• Pharmacists and pharmacy technicians.
• Nurse practitioners and healthcare assistants.

We encourage our team members to share ideas and to offer suggestions for how our services can be delivered to improve our patient care across our local population.

All of our PCN staff are employed by GP Healthcare Alliance (GPHA). GPHA values staff and can offer:

• NHS pension.
• A supportive and friendly working environment.
• Flexible working hours.
• 33 days' holiday pro rata, including bank holidays.
• Peer support.
• Support with training and development.
• Reimbursement for parking and travel expenses for attending meetings/off site sessions.

Details Date posted

18 June 2025

Pay scheme

Other

Salary

£15,918 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A1852-25-0009

Job locations

Central Canvey Primary Care Centre

Long Road

Canvey Island

Essex

SS8 0JA

Job description Job responsibilities

The post holder is a member of the Primary Care Network (PCN) providing administrative support to the PCN clinics and staff. Scheduling sessions, updating patient records, and ensuring that the actions are completed by the relevant clinician. Being the first point of contact for patients and visitors. Proactively case finding patients for sessions using the GP Clinical System (SystmOne) as well as running reports. Booking the patients into the relevant clinics and keeping waiting lists up to date.

The post holder will also as be required to provide data collection to help the wider PCN team achieve other key quality improvement, patient safety initiatives and work programmes.

Job Responsibilities:

• Supporting the PCN clinics with administrative duties such as patient bookings and enquiries.
• Greet patients, doctors and visitors at reception in a polite and friendly manner.
• Act as a chaperone when required.

Utilising SystmOne to set up searches, data collection and creating rotas for the clinical team.

Providing rota administration for the clinical team on the PCN Clinical SystmOne. Including, generating new rota templates, making necessary adjustments and cancelling as appropriate.

Explain the management of a patients pathway to clinical staff, liaising between services and service users, contacting services using the appropriate procedures/referral mechanisms.

Work closely with all relevant care agencies (primary care, secondary care, community services, Mental Health, Social Services, Ambulance Service, Voluntary Services, and other relevant service providers) to ensure a coordinated patient care plan, without requiring a further referral from the GP.

Act as the single point of contact for the PCN and establish systems and processes which will ensure a timely and appropriate response to queries from clinicians and other stakeholders.

Raise awareness of health promotion and NHS health checks in practices and with members of the local community.

Monitor referrals to ensure tasks are completed and care delivered by keeping in regular telephone contact.

Refer to PCN social prescribing link workers where a patient is identified as potentially benefitting from this service.

Raise awareness of shared decision-making and decision support tools, assist people to be more prepared to have a shared decision-making conversation.

Reviewing and maintaining the clinical stock including protective personal equipment, stationary and medical equipment. Ordering as necessary.

Supporting the PCNs protected learning sessions with arranging speakers, caterers, issuing certificate of attendance and general on the day facilitation.

Communication:

Communicate effectively with other team members.

Communicate effectively with patients and carers, recognising their needs for alternative methods of communication.

Enthusiastic about health promotion and lifestyle change.

Personal and people development:

Take responsibility for own developmental learning and performance, including participating in supervision.

Take responsibility for maintaining a record of own personal development.

Work with management on any new training requirements.

To recognise and understand the roles and responsibilities of individuals working in the primary health care team.

Health, safety, and security:

Use the personal security systems within the workplace according to practice guidelines.

Identify the risks involved in work activities and undertake them in a way that manages the risks.

Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring, and maintaining of equipment and furniture within your area of responsibility.

Use the computer equipment safely and in line with organisations policies.

Service improvement:

Work with colleagues in the team on the development of current and new services and other initiatives.

Quality:

Our PCN is committed in its use of available resources to obtaining the best possible service for patients and staff. The post holder must share this objective and seek to maintain and improve the quality of service provided.

The post holder must:

Alert other team members to issues of quality and risk in the care of patients.

Ensure own actions are consistent with clinical governance systems.

Know the organisations policies, especially the whistle-blowing policy, available in the practice staff handbook.

Be able to manage your own time effectively.

Equality and Diversity:

Our PCN is pledged to equal opportunities for all and is committed to ensure that no job applicant or employee receives less favourable treatment on the grounds of gender, marital status, age, race, colour, sexual orientation, creed, nationality, ethnic or national origin or disability. We promote flexible working opportunities wherever possible to enable staff to balance their work with their private lives.

The post holder must:

Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures.

Respect the privacy, dignity, needs and beliefs of patients and carers.

Information processes and Confidentiality

Information relating to patients, employees and business must be treated in strictest confidence. Under no circumstances should such information be discussed with any unauthorised person(s) or organisations. All staff must operate within the requirements of our policies.

The post holder must:

Maintain confidentiality or information relating to patients, relatives, staff and the PCN.

Maintain accurate and contemporaneous electronic patient records on SystmOne.

Take the necessary precautions when transmitting information.

Safeguarding and Protecting Children:

Everyone shares responsibility for safeguarding and promoting the welfare of children and young people, irrespective of individual roles. As an employee of the trust, you will need to be aware of your responsibility in relation to safeguarding and protecting children. You will need to be aware of our procedures and know how to contact named professionals, within the safeguarding team for advice and support.

Health and Safety:

The Health and Safety at Work Act stipulates that it is the responsibility of each employee to observe all rules governing safety and conduct and as such safety equipment and Personal Protective Equipment provided must be used

Infection Control:

Our PCN is committed to protecting the health of all staff, patients, and visitors to our premises. As such all staff are personally responsible for compliance with all General Practice infection prevention and control policies. Failure to comply with such policies and associated procedures is likely to lead to disciplinary action.

Duties and Responsibilities:

Maintain your professional standards in respect of education and training and ensure that you are aware of your specific area specialty training and needs analysis.

The post holder must:

Attend annual updates and mandatory training as required.

Highlight any gaps in knowledge/training needs to their line manager to allow them the opportunity to offer support to fulfil the duties of this post.

Act in a manner that safeguards children and/or vulnerable adults as applicable to the role.

Work in line with organisational policies and procedural guidelines.

This JD is not intended to be an exhaustive list of activities but rather an outline of the main areas of responsibility. The role is likely to evolve to meet the changing needs of the service.

Job description Job responsibilities

The post holder is a member of the Primary Care Network (PCN) providing administrative support to the PCN clinics and staff. Scheduling sessions, updating patient records, and ensuring that the actions are completed by the relevant clinician. Being the first point of contact for patients and visitors. Proactively case finding patients for sessions using the GP Clinical System (SystmOne) as well as running reports. Booking the patients into the relevant clinics and keeping waiting lists up to date.

The post holder will also as be required to provide data collection to help the wider PCN team achieve other key quality improvement, patient safety initiatives and work programmes.

Job Responsibilities:

• Supporting the PCN clinics with administrative duties such as patient bookings and enquiries.
• Greet patients, doctors and visitors at reception in a polite and friendly manner.
• Act as a chaperone when required.

Utilising SystmOne to set up searches, data collection and creating rotas for the clinical team.

Providing rota administration for the clinical team on the PCN Clinical SystmOne. Including, generating new rota templates, making necessary adjustments and cancelling as appropriate.

Explain the management of a patients pathway to clinical staff, liaising between services and service users, contacting services using the appropriate procedures/referral mechanisms.

Work closely with all relevant care agencies (primary care, secondary care, community services, Mental Health, Social Services, Ambulance Service, Voluntary Services, and other relevant service providers) to ensure a coordinated patient care plan, without requiring a further referral from the GP.

Act as the single point of contact for the PCN and establish systems and processes which will ensure a timely and appropriate response to queries from clinicians and other stakeholders.

Raise awareness of health promotion and NHS health checks in practices and with members of the local community.

Monitor referrals to ensure tasks are completed and care delivered by keeping in regular telephone contact.

Refer to PCN social prescribing link workers where a patient is identified as potentially benefitting from this service.

Raise awareness of shared decision-making and decision support tools, assist people to be more prepared to have a shared decision-making conversation.

Reviewing and maintaining the clinical stock including protective personal equipment, stationary and medical equipment. Ordering as necessary.

Supporting the PCNs protected learning sessions with arranging speakers, caterers, issuing certificate of attendance and general on the day facilitation.

Communication:

Communicate effectively with other team members.

Communicate effectively with patients and carers, recognising their needs for alternative methods of communication.

Enthusiastic about health promotion and lifestyle change.

Personal and people development:

Take responsibility for own developmental learning and performance, including participating in supervision.

Take responsibility for maintaining a record of own personal development.

Work with management on any new training requirements.

To recognise and understand the roles and responsibilities of individuals working in the primary health care team.

Health, safety, and security:

Use the personal security systems within the workplace according to practice guidelines.

Identify the risks involved in work activities and undertake them in a way that manages the risks.

Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring, and maintaining of equipment and furniture within your area of responsibility.

Use the computer equipment safely and in line with organisations policies.

Service improvement:

Work with colleagues in the team on the development of current and new services and other initiatives.

Quality:

Our PCN is committed in its use of available resources to obtaining the best possible service for patients and staff. The post holder must share this objective and seek to maintain and improve the quality of service provided.

The post holder must:

Alert other team members to issues of quality and risk in the care of patients.

Ensure own actions are consistent with clinical governance systems.

Know the organisations policies, especially the whistle-blowing policy, available in the practice staff handbook.

Be able to manage your own time effectively.

Equality and Diversity:

Our PCN is pledged to equal opportunities for all and is committed to ensure that no job applicant or employee receives less favourable treatment on the grounds of gender, marital status, age, race, colour, sexual orientation, creed, nationality, ethnic or national origin or disability. We promote flexible working opportunities wherever possible to enable staff to balance their work with their private lives.

The post holder must:

Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures.

Respect the privacy, dignity, needs and beliefs of patients and carers.

Information processes and Confidentiality

Information relating to patients, employees and business must be treated in strictest confidence. Under no circumstances should such information be discussed with any unauthorised person(s) or organisations. All staff must operate within the requirements of our policies.

The post holder must:

Maintain confidentiality or information relating to patients, relatives, staff and the PCN.

Maintain accurate and contemporaneous electronic patient records on SystmOne.

Take the necessary precautions when transmitting information.

Safeguarding and Protecting Children:

Everyone shares responsibility for safeguarding and promoting the welfare of children and young people, irrespective of individual roles. As an employee of the trust, you will need to be aware of your responsibility in relation to safeguarding and protecting children. You will need to be aware of our procedures and know how to contact named professionals, within the safeguarding team for advice and support.

Health and Safety:

The Health and Safety at Work Act stipulates that it is the responsibility of each employee to observe all rules governing safety and conduct and as such safety equipment and Personal Protective Equipment provided must be used

Infection Control:

Our PCN is committed to protecting the health of all staff, patients, and visitors to our premises. As such all staff are personally responsible for compliance with all General Practice infection prevention and control policies. Failure to comply with such policies and associated procedures is likely to lead to disciplinary action.

Duties and Responsibilities:

Maintain your professional standards in respect of education and training and ensure that you are aware of your specific area specialty training and needs analysis.

The post holder must:

Attend annual updates and mandatory training as required.

Highlight any gaps in knowledge/training needs to their line manager to allow them the opportunity to offer support to fulfil the duties of this post.

Act in a manner that safeguards children and/or vulnerable adults as applicable to the role.

Work in line with organisational policies and procedural guidelines.

This JD is not intended to be an exhaustive list of activities but rather an outline of the main areas of responsibility. The role is likely to evolve to meet the changing needs of the service.

Person Specification Experience Essential

• Working within a health or social care environment.
• Experience of working with patients / clients.
• Knowledge of the needs of vulnerable adults, safeguarding and the associated legislative framework.
• Understanding of basic health and social care terminology.
• Proven ability to recognise and manage risk.
• Competent in the use of Microsoft Office packages and experience of using Microsoft Excel, Word, and Outlook.
• Ability to communicate confidently with staff of all seniority levels.
• Experience of working flexibly and effectively within a multidisciplinary team
• Experience of having to prioritise caseload/manage own time effectively
• Experience of data collection and providing monitoring information to assess the impact of services.
• Ability to work on own initiative without direct supervision, understanding where clinical input is needed.

Desirable

• Experience of working in Primary Care.
• Experience of health and social care assessments.
• Experience of using GP Clinical Systems (i.e., SystmOne).

Qualifications Essential

• Educated to GCSE or equivalent.

Desirable

• NVQ 3 or equivalent in Health and Social Care.

Skills and other Essential

• Skills
• Excellent oral and written communication skills with people from a wide variety of backgrounds.
• Good presentation skills and ability for work effectively with individuals and groups.
• Ability to understand and work within the organisations and practices policies.
• Excellent listening skills.
• Good organisational skills to manage and prioritise caseload.
• Personal attributes
• Confident and self-motivated.
• Able to respond to unpredicted work patterns and frequent interruptions.
• Able to set priorities and meet daily deadlines.
• Able to deal with distressed patients, relatives, and staff.
• Good understanding of the principles of confidentiality.
• The ability to respond positively to changes within the Primary Care Network.
• Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
• Able to travel across various sites where applicable.

Desirable

• Experience of health and social care assessments.

Person Specification Experience Essential

• Working within a health or social care environment.
• Experience of working with patients / clients.
• Knowledge of the needs of vulnerable adults, safeguarding and the associated legislative framework.
• Understanding of basic health and social care terminology.
• Proven ability to recognise and manage risk.
• Competent in the use of Microsoft Office packages and experience of using Microsoft Excel, Word, and Outlook.
• Ability to communicate confidently with staff of all seniority levels.
• Experience of working flexibly and effectively within a multidisciplinary team
• Experience of having to prioritise caseload/manage own time effectively
• Experience of data collection and providing monitoring information to assess the impact of services.
• Ability to work on own initiative without direct supervision, understanding where clinical input is needed.

Desirable

• Experience of working in Primary Care.
• Experience of health and social care assessments.
• Experience of using GP Clinical Systems (i.e., SystmOne).

Qualifications Essential

• Educated to GCSE or equivalent.

Desirable

• NVQ 3 or equivalent in Health and Social Care.

Skills and other Essential

• Skills
• Excellent oral and written communication skills with people from a wide variety of backgrounds.
• Good presentation skills and ability for work effectively with individuals and groups.
• Ability to understand and work within the organisations and practices policies.
• Excellent listening skills.
• Good organisational skills to manage and prioritise caseload.
• Personal attributes
• Confident and self-motivated.
• Able to respond to unpredicted work patterns and frequent interruptions.
• Able to set priorities and meet daily deadlines.
• Able to deal with distressed patients, relatives, and staff.
• Good understanding of the principles of confidentiality.
• The ability to respond positively to changes within the Primary Care Network.
• Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
• Able to travel across various sites where applicable.

Desirable

• Experience of health and social care assessments.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

GP Healthcare Alliance

Address

Central Canvey Primary Care Centre

Long Road

Canvey Island

Essex

SS8 0JA

Employer's website

http://www.gphealthcarealliance.co.uk/ (Opens in a new tab)

Employer details Employer name

GP Healthcare Alliance

Address

Central Canvey Primary Care Centre

Long Road

Canvey Island

Essex

SS8 0JA

Employer's website

http://www.gphealthcarealliance.co.uk/ (Opens in a new tab)