Patient Care Coordinator

NHS; Berwick-upon-Tweed; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading medical group as a Patient Care Coordinator in Berwick-upon-Tweed. You'll manage patient inquiries, appointments, and provide administrative support in a busy reception environment. Ideal for someone with strong interpersonal and organizational skills, this role offers full training and a chance to be part of an exciting relocation to a new hospital by 2025.

Qualifications

• Experience working in a GP practice.
• Good communication skills, face-to-face and on the telephone.

Responsibilities

• Dealing with telephone, face-to-face, and electronic enquiries.
• Booking and amending patient appointments and home visits.
• Providing a professional and warm welcome to patients.

Skills

Interpersonal Skills

Customer Service

Organisational Skills

Communication

IT Skills

Tools

SystemOne

Job description

An opportunity has become available within our busy reception at Well Close Medical Group to join us as a Patient Care Coordinator.

We are seeking an experienced individual with excellent interpersonal, customer service, and organisational skills who enjoys working in a fast-paced environment.

Working 26.25 hours per week, alternate weeks 8am - 1pm / 1pm - 6.30pm, Monday to Friday.

Main duties of the job

Regular duties include dealing with telephone, face-to-face, and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team, and assisting patients to access our services and those available in the wider community.

This role is ideal for someone who is highly organised and an effective communicator, capable of providing a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

IT skills are essential. You will also process prescription requests and provide a full administrative service.

Previous reception and/or customer service experience and knowledge of SystemOne are desirable, but full training will be provided.

About us

Well Close Medical Group has a patient list size of approximately 9,500 patients.

We are planning to relocate to the new hospital in Berwick-upon-Tweed by the end of 2025. This is an exciting opportunity to join our team before the big move.

Job responsibilities

Reception

• Receiving patients and consulting with practice team members
• Processing personal and telephone requests for appointments, telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Handling new patient registration forms
• Taking messages and passing on information
• Initiating contact with and responding to requests from patients, team members, and healthcare providers
• Ensuring the system is operational at the start of each day and handing over to the next shift; ensuring the answer phone is operational at the end of each day

General Administration

• Opening and locking up practice premises, maintaining security
• Processing and distributing mail
• Filing and retrieving paperwork
• Data entry and collation
• Providing clerical support such as word processing, photocopying, and scanning
• Maintaining the tidiness of the reception area
• Covering sickness and annual leave, including some weekends
• Performing additional duties as requested by management
• Undertaking mandatory training as required

Appointment System Management

• Managing bookings, edits, and cancellations
• Monitoring system effectiveness and reporting issues
• Handling home visit requests and arranging transport for hospital appointments

Medical Records Management

• Filing correspondence, reports, and results correctly
• Processing repeat prescriptions according to guidelines
• Checking patient details during prescription handover

Other Responsibilities

• Confidentiality: Maintaining patient and practice confidentiality in accordance with Data Protection Act and other relevant legislation
• Health & Safety: Managing own and others' health and safety, infection control, and reporting hazards
• Equality and Diversity: Supporting the practice's policies to promote equality and diversity
• Other Duties: Performing any other duties as delegated or required, with review and modification as needed

Person Specification

Experience

• Experience working in a GP practice
• Good communication skills, face-to-face and on the telephone