Patient Care Co-ordinator - Maternity Cover

Integrated Care System; Romsey; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Integrated Care System is seeking a Patient Care Co-ordinator to cover maternity leave at Abbeywell Surgery in Romsey. The role involves greeting patients, booking appointments, and supporting a team to provide excellent patient care. Candidates should have a GCSE or equivalent, and customer service experience is preferred. This full-time or part-time position offers an opportunity to work in a supportive environment with various benefits.

Benefits

Employee discounts

On-site free parking

Additional leave

Company events

Uniform provided

Qualifications

• Experience in customer service preferred.
• GCSE or equivalent required.
• Experience in an NHS environment is desirable but not essential.

Responsibilities

• Greeting patients and dealing with queries.
• Booking appointments and supporting the clinical team.
• Processing prescription requests and maintaining patient data.

Skills

Customer service

Communication skills

Education

GCSE or equivalent

Job description

Patient Care Co-ordinator - Maternity Cover

Abbeywell Surgery is situated in the market town of Romsey. We are looking for a Patient Care Adviser/Co-ordinator to join our friendly and supportive team to cover maternity leave. We work across two surgeries in the area. We are seeking someone who enjoys working as part of a dedicated team and is committed to the care and wellbeing of others. We have two positions available with specific hours and days.

Main duties of the job

The key role within our administration team includes greeting patients, dealing with patient queries, booking appointments for all clinical staff, answering telephones, scanning, coding, referrals, and supporting our clinical team.

About us

All of us here at Abbeywell Surgery work hard to maintain an excellent reputation as a traditional, patient-centred, holistic family practice. We make full use of the latest technology and research evidence to provide the very best care. Benefits of joining our team include employee discounts, on-site free parking, additional leave, company events, and uniform.

Job responsibilities

We have two positions available starting from August 2025 for a 12-month period:

• First position - Full time 37 hours, 0800-1830 on Mondays, Wednesdays, Thursdays, and Fridays.
• Second position - Part time 28.5 hours, 0800-1830 on Mondays, Tuesdays, and Fridays.

Previous applicants need not apply.

Ensure an effective and efficient reception service is provided to patients and visitors.

Deal with general enquiries, explain procedures, and make appointments.

Use your judgement and communication skills to see urgent cases logically and non-disruptively. Explain practice arrangements and NHS requirements to new and temporary patients, ensuring paperwork is completed.

Handle telephone calls, messages, and direct calls appropriately.

Record home visit requests, refer to the Duty Doctor when necessary.

Process repeat prescription requests and ensure accurate filing and handover.

Inform patients of charges for private services, accept payments, and issue receipts/invoices.

Enter patient data into the system as required.

Maintain knowledge of practice procedures, handle emails, photocopy, and open/distribute post.

Scan and code documents accurately, cover all reception positions, and complete administrative tasks thoroughly.

Be familiar with opening and closing procedures for the premises, ensuring security and cleanliness.

Undertake additional duties as requested by Partners or the Practice Manager.

Maintain and develop computer, coding, and data input skills, providing support to ensure smooth practice operations.

Person Specification

Experience

• Experience in customer service (preferred)

Qualifications

• GCSE or equivalent (required)
• Experience in an NHS environment is desirable but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to check for any criminal convictions.