Patient Care Assistant Highgate

Hello Vet; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Equity stake

Lunch and snacks

Employee assistance program

Mental health first aiders

Free veterinary care

Lab fees and meds discount

Job summary

Hello Vet is seeking a Patient Care Assistant to support the clinic team in delivering compassionate, high-quality care for pets and their owners. You’ll help with animal handling, comfort, safety and a clean, organized care environment, while providing friendly client support.

Join a modern, technology-forward practice with a collaborative culture, structured schedules and wellbeing benefits. The role offers competitive pay and equity in the business, plus access to pet care benefits for your

Qualifications

• Confident and gentle with animals
• Customer-focused and friendly
• Reliable and detail-oriented
• Calm under pressure and compassionate

Skills

Animal handling

Client-focused

Reliable and detail-oriented

Compassionate and calm under pressure

Job description

Our Patient Care Assistants (PCAs) play a key part in delivering a calm, compassionate experience for pets and owners. As a PCA, you’ll attend to the comfort, safety and well-being of our patients. This is a clinical role focused on animal handling, maintaining a clean, organised care environment and patient and client support.

Hello Vet is built upon a simple principle; We believe that if we create the best place for our team to work, we’ll also create the best place for pets to receive care. We know the best care is delivered by happy, well-supported teams who are able to build personal, collaborative relationships with their clients. That’s why we allow clients to message our team any time, and even support their pets during procedures. We aim to restore the personal bonds that should underpin a client’s relationship with their vet practice.

Our clinics are purpose-built to facilitate best-in-class care, catering for the needs of the veterinary team just as much as pets and owners. With a deep commitment to our people and technology-forward approach, we’re building the next generation of general practice veterinary care.

What you can expect at Hello Vet:

• A modern, bespoke clinic environment
• A large, collaborative clinical team
• A digital care team who are there for your patients as an added layer of support
• Structured schedules that give you time to catch your breath
• A growth oriented organisation constantly evolving to build a better workplace for all
• Thoughtful onboarding and training
• A bespoke technology platform built to reduce the time spent on admin
• A vibrant, supportive culture made up of people who are all here to change veterinary medicine for the better

What you’ll receive:

• £28,000 annually
• Equity within the business.
• Wellbeing support including free lunch and snacks, Employee Assistance Programme (EPA) and mental health first aiders.
• Free veterinary care for your pets and cost-price Lab fee & medications.

You’ll be a great fit if you:

• Are confident, gentle and experienced with animal handling
• Are client-focused and friendly
• Are reliable and detail-oriented
• Have a proven passion for animals/veterinary care
• Are able to work both independently and in a collaborative team
• Are compassionate and calm under pressure
• Have a desire to be part of a culture that’s doing things differently, to change veterinary care for the better

We are so proud of our amazing team and the outstanding care we have already delivered. For us, treating pets and people better is not just about taking care of the animals and clients; it’s also about taking care of each other and maintaining a healthy work-life balance. We believe in fostering a diverse, supportive environment where everyone feels valued, respected, and encouraged to grow and flourish, and this is achieved by looking out for one another and celebrating each other's successes.