Patient Care Assistant

CVS Group; Hedge End; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading veterinary services provider is seeking a Veterinary Patient Care Assistant to join their team in Hedge End. The role involves providing nursing care, assisting veterinary staff, and maintaining the welfare of animals. Ideal candidates should have strong communication skills and experience in animal care. This is a full-time position offering a supportive work environment focused on animal welfare.

Benefits

Generous annual leave entitlement

Buy/sell additional annual leave

Staff discount scheme

Private healthcare

Employee Assistance Programme

Qualifications

• Experience in looking after animals in a veterinary environment would be desirable.
• Ability to cope with potentially distressing and emotional situations.
• Strong empathy and excellent communication skills.

Responsibilities

• Nursing care to patients.
• Assisting Vets and Nurses in restraining animals.
• Cleaning, walking, and feeding of patients.
• General cleaning and maintenance duties.
• Covering the receptionist desk and handling queries.

Skills

Excellent communicator with strong empathy

Excellent customer service skills

Experience in animal welfare

Resilient in distressing situations

Positive attitude and teamwork skills

Experience in veterinary environments

Job description

Are you passionate about making pets a priority? So are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Patient Care Assistant at Animed Veterinary Hospital in Shedfield.

This is a full-time role (40 hours per week), with 1:4 weekends and one bank holiday a year.

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role:

The Patient Care Assistant role is one of the foundations of an outstanding veterinary practice, and as a PCA you will be involved in supporting our team of qualified RVNs and Vets to provide outstanding care to our patients.

Some of the duties will include:

• Nursing care to patients
• Assisting Vets and Nurses in restraining animals for treatment
• Cleaning, walking, and feeding of patients
• Preparation of emergency and operating facilities
• General cleaning and maintenance duties
• Running internal lab samples
• Answering emergency calls
• Covering the receptionist desk, including answering queries, booking appointments and taking payments

What we're looking for in our Veterinary Patient Care Assistant:

• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and excellent teamwork skills
• Experience in looking after animals in a veterinary environment would be desirable

What we can offer you:

• Salary will be in line with the National Minimum Wage
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays
• Buy/sell up to an additional 4 weeks annual leave!
• Staff discount scheme on Veterinary bills and products
• A range of health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

We are an Equal Opportunities Employer.