Patient Care Assistant

Raddenstiles (Exmouth); Exmouth; On-site; GBP 20,000 - 22,000; Full time

Job summary

A veterinary practice in Devon is seeking a Veterinary Patient Care Assistant to join their team. This full-time role involves providing care to animals, assisting Vets, and managing the reception desk. The ideal candidate will have strong communication skills and experience in animal welfare. Benefits include 5 weeks annual leave and a staff discount scheme. Join a team that values compassionate care and teamwork.

Benefits

Generous annual leave of 5 weeks plus Bank Holidays

Buy/sell up to 4 weeks annual leave

Staff discount scheme on Veterinary bills

Private healthcare benefits

Access to Mental Health First-Aiders

Qualifications

• Experience in animal welfare, including feeding, handling, and medicating animals.
• Ability to communicate effectively with clients and team members.
• Experience in a veterinary environment is desirable.

Responsibilities

• Provide nursing care to patients.
• Assist Vets in restraining animals for treatment.
• Clean, walk, and feed patients.
• Prepare emergency and operating facilities.
• Manage queries and appointment bookings at the reception.

Skills

Excellent communication

Customer service

Animal welfare experience

Resilience

Teamwork

Job description

Overview

Are you passionate about making pets a priority? So are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Patient Care Assistant at our Raddenstiles Veterinary Surgery in Exmouth, Devon.

You'll be joining us on a full time, fixed term basis (for 6 months starting December 2025), working 30-40 hours per week. Participation in a Saturday morning rota will also be required.

Raddenstiles Veterinary Surgery is based in an area of outstanding natural beauty in Exmouth, with the coast on our doorstep. We are very lucky to have wonderful clients and patients and have RCVS awards for outstanding client service and outstanding in-patient care.

About CVS

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it\'s what is at the heart of our work, every day.

About the role

The Patient Care Assistant role is one of the foundations of an outstanding veterinary practice, and as a PCA you will be involved in supporting our team of qualified RVNs and Vets to provide outstanding care to our patients.

Responsibilities

• Nursing care to patients
• Assisting Vets and Nurses in restraining animals for treatment
• Cleaning, walking, and feeding of patients
• Preparation of emergency and operating facilities
• General cleaning and maintenance duties
• Answering emergency calls
• Covering the receptionist desk, including answering queries, booking appointments and taking payments

What we\'re looking for

• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and excellent teamwork skills
• Experience in looking after animals in a veterinary environment would be desirable

Benefits

• Salary will be in line with the National Minimum Wage
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays
• Buy/sell up to an additional 4 weeks annual leave!
• Staff discount scheme on Veterinary bills and products
• A range of health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click \"Apply Now\".