Patient Care Advisor

Crenlo do Brasil; Newcastle upon Tyne; Hybrid; GBP 25,000; Full time

Job summary

A leading healthcare provider in Newcastle upon Tyne is looking for a Patient Care Advisor to enhance patient experiences. The role requires strong customer service skills and provides support for patients experiencing musculoskeletal conditions. This position offers a hybrid working model after the probation period and focuses on helping patients navigate their care options effectively.

Benefits

Wellness Support

Performance Awards

Team Building Activities

Learning Opportunities

Qualifications

• Experience in delivering excellent customer service.
• Ability to resolve patient queries over the phone.
• Experience in a healthcare setting is a plus.

Responsibilities

• Deliver exceptional patient experiences.
• Provide support for patients in need.
• Work Monday to Friday, 08:30 to 17:00.

Skills

Customer service experience

Contact centre experience

Good IT skills

Energetic and flexible

Job description

Overview

Salary: £24,800

Contractual hours: 37.5

Basis: Full time

Region: North East

Job category/type: Customer Service (Patient Contact Centre)

Date posted: 15/09/2025

Job reference: REQ002009

Location: Quorum Business Park, Newcastle upon Tyne

Working pattern: Full Time 37.5 hours, Monday to Friday between 8:30am and 5:00pm

Hybrid working: 50% Hybrid remote working (on completion of probation) – no late shifts, no weekends and no bank holidays

Interviews: w/c 6th to w/c 13th October 2025

Start date: 17th November 2025

About the role

Cora Health and Health and Healthshare have come together as one organisation – Cora Health – combining our decades of experience in providing healthcare services on behalf of the NHS. We are looking for individuals who have a background in customer service and some contact centre and call handling experience. We call our Customer Service colleagues Patient Care Advisors or PCAs for short. Patient Care Advisors are an invaluable part of the Cora Health service. The service helps people who are experiencing MSK (musculoskeletal) conditions, guiding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment to access services. We want to make a person\'s care as straightforward as possible, by providing one point of contact as close to their home as we can.

Responsibilities

• Warm, friendly and professional colleagues who want to deliver an exceptional patient experience.
• You\'ll be energetic, flexible with a can do approach and good IT skills.
• You\'ll be passionate about understanding patient needs and helping resolve their queries over the telephone.
• You\'ll have previous experience of delivering great customer service. Experience of working in a contact centre and healthcare would be an advantage.
• You\'ll be available to work 37 hours per week, Monday to Friday, between the hours of 08:30 and 17:00.

What we can offer you

• Great shift patterns; no weekends, bank holidays or late shifts
• Wellness Support: Access a suite of health support tools and an employee assistance program for your well-being
• Performance Awards: Excel in your objectives and be rewarded for your hard work
• Savings and Support: Blue Light and Healthcare Services discounts and employer pension contributions
• Cora Academy: Access a wide range of bespoke learning opportunities
• Team Building: Join in on team-building and away days
• We are Cora Health: Cora is a leading provider of community healthcare services in the UK, delivering MSK services, diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedics and rheumatology services

We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward.

Note: Previously unsuccessful applicants within 6 months will not be considered. Candidates need to be able to attend the office in Newcastle 3 out of 5 days per week.