Patient Care Advisor

NHS; Doncaster; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare organization in Doncaster seeks a Medical Receptionist to join their Patient Care Advisory Team. This role involves managing reception tasks, patient interactions, maintaining records, and more. Ideal candidates should possess strong interpersonal skills and be proactive in their duties. Flexibility is required to handle varying demands. Training is provided, making this an excellent opportunity for individuals looking to grow in a supportive environment.

Qualifications

• Previous reception experience is desirable but not essential as training will be provided.
• Willingness to undertake relevant training to improve skills.

Responsibilities

• Run an effective and efficient reception service.
• Deal with general enquiries and telephone calls.
• Manage computerized patient records and administrative tasks.
• Register new patients accurately.

Skills

Interpersonal skills

Proactive attitude

IT literacy

Flexibility

Education

GCSE in English and Maths - C or above

Job description

We are seeking to recruit a Medical Receptionist to join our successful Patient Care Advisory Team. This role is 25 hours per week however, there is overtime available based on business requirements.

Shift Patterns are:

8am - 1pm

1pm - 6pm

3pm - 8pm

Staff are expected to work across all four AMP Group sites, where possible. Immediate starts are available. Previous Reception experience isdesirable but not essential as training will be provided.

The ideal candidate would be a proactive individualwho can use their initiative. They will possess excellent interpersonal skillsand enjoy working with patients. We need a team player and someone who can beflexible in times of sickness and holidays.

The successful applicant must be IT literate and bewilling to undertake relevant training in order to improve their skills.

Duties will include meeting/greeting patients,receiving telephone calls, maintaining and updating confidential records viacomputerised systems and general administrative work associated with GeneralPractice.

Main duties of the job

Running an effective and efficient receptionservice

Dealing with all general enquiries

Receive and make telephone calls as required andtake messages

Action repeat prescription requests promptly

Registering patients on the on-line system

Dealing with the day to day running of the computersystem and entering patient information on to the computer

Opening mail and ensuring that all correspondenceis scanned and attached to patients computer records

Making sure the reception area is left tidy

Registering new patients promptly and accurately

About us

The organisation is run by a board including theMedical Director and a Senior Leadership Team. The Receptionist role is towork within a team carrying out administrative functions and working in the telephone hub.

We believe in general practice and not generalpractitioner and without a good strong team we could not operate and meet ourtargets and deadlines.

Job responsibilities

Please refer to the full jobdescription attached.

Please note this role is to work across all AMP operationalsites, where practicable.

Person Specification

Qualifications

• GCSE in English and Maths - C or above

Experience

• Previous experience of working in a GP practice is desirable but not essential as full training will be given.
• Working from all 4 sites will be required therefore, your own transport is advised.