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Join a dedicated team as a Patient Care Advisor at a leading not-for-profit Community Interest Company. You'll play a key role in managing patient referrals and supporting healthcare delivery for over 1.2 million patients in the community, while working in a fast-paced, remote environment with opportunities for professional growth.
Go back LLR Patient Care Locally Community Interest Company
The closing date is 22 July 2025
Join a team where your work truly matters.
At Patient Care Locally (PCL), we are a not-for-profit Community Interest Company working closely with the NHS to improve access to timely, high-quality care in local communities across Leicester, Leicestershire, Rutland, and beyond. Our mission is to ensure patients receive the right care, in the right place, at the right time closer to home.
We are proud to be CQC registered and recognised nationally, with recent finalist placements at the 2024 HSJ Awards and the Strategic PA Awards. Our values guide everything we do: putting patients first, respecting and empowering our people, and continuously striving for excellence.
Were looking for people who share our passion for patient-centred care and can thrive in a fast-paced, remote-working environment. In this role, you'll be a key part of our dynamic Patient Contact Hub, helping manage referrals, support patient pathways, and make a real impact on healthcare delivery.
At PCL, you'll join a trusted, caring and innovative team where your voice is heard, your growth is supported, and your work genuinely matters. If you want to be part of a growing organisation that values its people and makes a real impact in the community, wed love to hear from you.
*****Please note: we do not offer sponsorship*****
*****Interviews for this position will be held on the 6th and 7th of August.*****
*****Applicants must hold a full driver's license and have access to a car or reliable access to transport.*****
Join our Patient Contact Hub as a Patient Care Advisor in this varied, fast-paced role supporting healthcare delivery for over 1.2 million patients. You'll be the vital link between patients and healthcare services, managing both inbound and outbound calls while working independently from home.
Your day will involve reviewing and processing referrals between Primary and Secondary Care, ensuring patients receive appropriate care in the right setting. You'll manage appointments through NHS systems, analyse patient information for suitability assessments, and contact patients with empathy and professionalism about their care options.
Using multiple healthcare systems (System One, ERS, RingCentral), you'll maintain accurate patient records, validate demographic details, and support both patients and healthcare staff with queries. The role includes contributing to service improvements, sharing knowledge with colleagues, and ensuring continuity of care through effective waiting list management.
This position offers opportunities for professional development, cross-functional learning, and making a real difference to patient care in your local community.
About Patient Care Locally (PCL)
PCL is a not-for-profit Community Interest Company dedicated to enhancing healthcare delivery across Leicester, Leicestershire, and Rutland. Working in close collaboration with the NHS, we focus on delivering the right care at the right time in the right place - closer to home for patients.
As a CQC registered organisation rapidly expanding beyond our original region, we maintain the highest standards of quality while alleviating pressure on hospital services. Our innovative approach has earned recognition as finalists at both the HSJ Awards and Strategic PA Awards in 2024.
Our Values-Driven Culture:
Working at PCL:You'll join a fast-paced, dedicated team committed to continuous improvement and making a real difference to over 1.2 million patients. We offer hybrid working arrangements, comprehensive training, and opportunities for cross-functional learning and development. Our collaborative environment encourages skill-sharing and supports professional growth while maintaining high-quality patient care standards.
Job Description & Person Specification
ABOUT PCL, OUR VALUES AND BEHAVIOURS
The post holder should be able to demonstrate an alignment to the values of the organisation and to consider how the post contributes to the strategic objectives of the company.
Our Team
Our Company
Our strategic objectives
Patient Care Locally (PCL) is a not-for-profit Community Interest Company (CIC) dedicated to enhancing healthcare delivery within Leicester, Leicestershire, and Rutland. Operating in close collaboration with the NHS, PCL focuses on identifying and addressing patient care needs that can be managed within primary care and community settings, thereby alleviating pressure on hospital services and ensuring patients receive timely, appropriate care closer to home. By delivering care in local settings, PCL ensures that patients receive the right care at the right time and in the right place.
PCL is rapidly expanding beyond Leicester, Leicestershire and Rutland and are committed to maintaining the highest standards of quality in its service provision. As a CQC registered organisation, we uphold rigorous clinical and operational standards. By focusing on patient-centred care and continuous improvement, PCL strives to meet the evolving healthcare needs of local populations effectively.
PCL has been recognised for our innovative working across various awards sectors including being a finalist at the HSJ Awards in 2024 and a finalist at the Strategic PA Awards in 2024.
JOB ROLE:
This is a varied and fast-paced administrative role within our dedicated Patient Contact HUB (PCH) call centre team. You will be responsible for ensuring the accurate, efficient, and timely processing of referrals, helping to guide patients toward the most appropriate care options and supporting them in making informed decisions about their treatment pathways.
Success in this role requires a thorough understanding of the services we manage, including all referral pathways and transfer processes, with particular focus on current waiting list management.
As the PCH continues to develop and respond to changing demands, the ability to adapt quickly and remain flexible is vital. Our team is committed to delivering high-quality support not only to patients but also to the wider healthcare services that depend on our work.
Key Areas of Responsibility:
KEY WORKING RELATIONSHIPS
Primary Care Providers
Non UHL Secondary Care Providers
UHL Administration Staff
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
LLR Patient Care Locally Community Interest Company
Office 2 and 3, Coalville Business Centre
Office 2 and 3, Coalville Business Centre