Patient Care Advisor

Optical Express Group; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading eye care provider is seeking a full-time Patient Care Advisor in Belfast. This role involves engaging with patients, managing inquiries, and ensuring a high standard of service. Candidates should have excellent communication skills and a willingness to learn. Opportunities for career progression and incentives are provided.

Benefits

Rewarding salary

Bonus incentives

Career progression

Cycle to work scheme

Discounted optical products

Qualifications

• Strong customer service skills with the ability to handle inquiries efficiently.
• Experience in speaking to customers over the phone.
• Sales experience is preferred.

Responsibilities

• Engage with existing customers and patients.
• Handle customer enquiries and maintain records.
• Understand and meet patient demands.

Skills

Excellent verbal and written communication skills

Sales experience

Ability to build rapport

Confident and professional phone demeanor

Willingness to learn

Job description

Role: Patient Care Advisor

Hours: Full time, 40 hours per week

Location: Belfast, fully on-site

Salary: £26,000 plus bonus

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 34 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Do you want to be part of a team that literally changes lives?

In return you’ll have the opportunity to develop your career through ongoing training and development.

Each day will vary however the core components of your role will include:

• Engaging with existing customers/patients
• Handling customer enquiries quickly and efficiently
• Understand customers/patient demand and needs
• Overcome objectives and resolve them
• Maintain and develop product knowledge and customer service skills
• Accurate maintenance of patient records

Essential skills

• Excellent verbal and written communication skills
• The ability to deal with customers over the telephone in a confident and professional manner
• A willingness to learn
• Sales experience
• Excellent rapport building and communication skills with the ability to overcome objections

What’s in it for you?

• Rewarding salary
• Bonus incentives
• Free or discounted optical products/procedures
• Discounted prescription and non-prescription eye care (including family)
• Career progression
• Cycle to work scheme

This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

If you are interested in being considered for the role please apply now.

Optical Express is an equal opportunities employer