Patient Care Administrator

NHS; Liverpool; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in Liverpool is seeking a Patient Contact Administrator to serve as a point of contact for patients and facilitate communication with medical staff. Responsibilities include maintaining patient flow, providing excellent customer service, and supporting clinical staff. The ideal candidate should be organized with strong communication skills and have a commitment to high-quality service delivery.

Benefits

Dedicated staff wellbeing team

Protected study leave with financial allowance

6-month mentorship/induction package

Qualifications

• Good grammar and spelling.
• Computer skills.
• Experience dealing with the general public.

Responsibilities

• Ensure high levels of customer care/service.
• Monitor patient flow in consulting and treatment rooms.
• Provide support to all clinical staff.

Skills

Excellent administration and organisational skills

Ability to work independently

Good communication and empathy

Flexible and adaptable

Education

Sound general education to GCSE level or equivalent

Job description

Overview

Job Summary: To provide a point of contact for the patients and act as a focal point of communication between the patients, doctors and other medical staff.

We have positions

We currently have 3 positions available:

• 1 x 37.5 hr vacancy
• 1 x 15 hr vacancy
• 1 x 22.5 hr vacancy

Locations

Other job locations include:

• Ropewalks - 26 Argyle Street Liverpool L1 5DL
• Student Health - Peach Street L69 7ZL
• Kensington Neighbourhood Health Centre - 157 Edge Lane Liverpool L7 2PF
• Marybone Health Centre - 2 Vauxhall Road, Liverpool L3 2BG
• Princes Park - Bentley Road, L8 0SY

Job Description

Main duties of the job include:

• Ensure each patient/visitor to the practice always receives a high level of customer care/service
• Ensure that the patient journey is to a high standard
• Monitor the flow of patients into the consulting and treatment rooms
• Provide support to all clinical staff as required, ensuring communication with patients is maintained
• Respond to queries and requests for assistance from patients and visitors, including assisting patients to complete NHS forms
• Action admin tasks efficiently and effectively
• Ensure prescription requests are actioned where possible within one working day
• Follow Practice procedures for opening/closing of all sites
• Familiarity with all appointment systems, including variations
• Book appointments and recalls
• Provide a high level of service when covering phones and signpost patients appropriately
• Answer phones promptly and handle queries effectively
• Follow practice guidance for identifying and greeting patients when they call
• Manage telephone and home visit requests, keeping patient contact information up to date
• Participate in 121 meetings to review call quality and identify improvements

About Us

Brownlow prides itself on being an exceptional employer. We have a dedicated staff wellbeing team and offer staff benefits and incentives including protected study leave with financial allowance. A 6-month mentorship/induction package is provided.

Brownlow is committed to equality and diversity and encourages applications from protected characteristic groups. We may also encourage applications from those with linguistic diversity, LGBTQ+ community members, Black, Minority Ethnic, minority faith groups, and people who are disabled and/or neurodiverse. While not required by law, we strongly recommend that all staff have received all Covid vaccinations. Extended access will form part of contracted hours.

If you are successful at interview and are registered with any Brownlow site, you may be required to change practices as a condition of employment.

Details

Date posted: 07 October 2025

Pay scheme: Other

Salary: £24,937 to £26,598 per year, depending on experience

Contract: Permanent

Working pattern: Full-time, Part-time

Reference number: A1812-25-0021

Job locations: Brownlow Group Practice, 70 Pembroke Place, Liverpool L69 3GF; Princes Park Health Centre, Bentley Road, Liverpool L8 0SY

Job Responsibilities (Expanded)

• All responsibilities listed in the overview and main duties, including customer care, patient flow, admin tasks, appointment systems, prescriptions, telephone duties, and 121 call quality reviews
• Liaise with Practice staff, other NHS organisations and outside agencies
• Communicate sensitively and effectively, participate in meetings, and understand role/scope in the practice
• Work as part of a team and maintain data accuracy, confidentiality (GDPR/FIO), and safety compliance
• Participate in quality improvement initiatives and training; support practice development and policies
• Attend monthly Practice Synergy Sessions and provide training as required

Person Specification

Qualifications

• Essential: A sound general education to GCSE level or equivalent, or equivalent working experience

Essential – Personal Skills and Abilities

• Excellent administration and organisational skills with ability to meet deadlines
• Ability to work independently, use initiative, and produce accurate work
• Friendly, approachable with good communication and empathy
• Flexible, adaptable, and able to handle multiple demands
• Ability to handle confidential information and work as part of a team
• Good attendance and willingness to develop professionally
• Demonstrate English competence (interview/certificate)

Experience

• Essential: Good grammar and spelling; computer skills; experience dealing with the general public; strong admin and organisational skills
• Desirable: Training or qualifications in customer service, administration, IT; clerical experience

General

• Essential: Commitment to delivering high-quality service to a diverse inner-city population

Disclosure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a Disclosure via the Disclosure and Barring Service will be required.

Employer details

Employer: Brownlow Group Practice

Address: 70 Pembroke Place, Liverpool L69 3GF

Employer's website: https://www.brownlowhealth.co.uk/