Patient Care – Sales Advisor

Optical Express Group; Glasgow; On-site; GBP 32,000; Full time

Job summary

Optical Express is seeking experienced Patient Care – Sales Advisors for its Contact Centre in Glasgow. The role involves engaging with patients to promote life-changing vision correction surgery, providing guidance and managing follow-ups. Ideal candidates will possess exceptional communication skills and a proactive approach to customer service, supporting the company's commitment to high-quality patient care in a collaborative work environment.

Benefits

Bonus and team incentives

Ongoing training and development opportunities

Supportive and collaborative work environment

Qualifications

• Ability to engage and build rapport with patients.
• Experience in achieving performance targets related to patient conversion.
• Proficiency in monitoring key performance indicators (KPIs).

Responsibilities

• Engage with patients post-surgery consultation and discuss benefits of vision correction.
• Provide guidance, address concerns, and overcome patient objections.
• Schedule follow-up calls and ensure appointments are correctly booked.
• Handle patient queries in a timely manner and record information accurately.
• Collaborate with medical and administrative teams for a smooth patient experience.

Skills

Exceptional communication

Interpersonal skills

Proactive customer service

Job description

Role: Patient Care- Sales Advisor

Hours: Full time, 40 hours per week

Location: Glasgow, fully on-site

Salary: £32,000 OTE

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

We are actively recruiting for experienced Patient Care – Sales Advisors to join our team within our Contact Centre in the City Centre of Glasgow.

Each day will vary however the core components of your role will include:

• Engage with patients who have attended a surgery consultation, discussing the life-changing benefits of vision correction surgery.
• Provide clear and supportive guidance, addressing patient concerns and overcoming objections.
• Manage your own diary, scheduling follow-up calls with patients and ensuring that all appointments are booked correctly.
• Maintain a high level of professionalism, empathy, and care while building trust with patients.
• Ensure that all patient information is accurately recorded and that patient queries are handled in a timely manner.
• Work closely with the medical and administrative teams to ensure a smooth patient experience from initial consultation to post-surgery follow-up.

Essential skills

• Exceptional communication and interpersonal skills, with the ability to engage and build rapport with patients.
• Achieve and exceed performance targets related to patient conversion rates, appointment scheduling, and follow-up success.
• Monitor key performance indicators (KPIs), including conversion rates and patient satisfaction, ensuring that goals are consistently met.
• A proactive and empathetic approach to customer service.

What’s in it for you?

• A salary of £32,000 OTE
• Bonus and team incentives.
• Ongoing training and development opportunities and career progression.
• A supportive and collaborative work environment.
• The chance to make a real difference in the lives of our patients.

This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

If you are interested in being considered for the role please apply now.

Optical Express is an equal opportunities employer