Patient Booking Administrator

HealthHarmonie; Gillingham; On-site; GBP 24,000 - 25,000; Full time

Job summary

A healthcare service provider in the UK is looking for a Patient Booking Administrator to ensure smooth patient experiences. The successful candidate will handle patient appointments, check referrals, and prepare patient notes. Candidates with previous NHS experience are preferred, but others with medical or healthcare backgrounds will be considered. This role offers a collaborative work environment and 25 days annual leave, contributing to impactful healthcare services.

Benefits

25 days annual leave (pro-rata)

Blue Light Discount Card

Company Pension

Qualifications

• Previous experience in patient appointment booking, ideally within the NHS.
• Respiratory experience preferred, but candidates with medical or healthcare experience will also be considered.

Responsibilities

• Check referrals for patient suitability to be seen within clinical units.
• Contact suitable patients to offer appointments and record outcomes.
• Prepare patient notes and historical health information for appointments.
• Accurate reporting of appointment outcomes for follow-up activities.

Skills

Patient appointment booking experience

Medical or healthcare experience

Communication skills

Job description

Work Location:

On site - Medway Maritime Hospital, Windmill Road, Gillingham ME7 5NY

Contract and contracted hours:

This is a fixed term contract until the end of September.

37.5 hours per week (Monday - Friday)

Salary:

£24,000 - £24,500 per annum

About Medinet:

For over 15 years, Medinet has been dedicated to supporting the NHS by providing additional elective care services. As the leading provider in the UK and Republic of Ireland, we've facilitated over 1 million patient treatments, helping more than 100 NHS organisations achieve optimal capacity and provide timely care to those in need.

Join our team!

We are actively seeking a dedicated and dynamic individual to take on the role of Patient Booking Administrator. If you have a passion for ensuring smooth patient experiences and thrive in a collaborative and innovative environment, we encourage you to apply!

This exciting opportunity allows you to become an integral part of an organisation committed to alleviating the strain on waiting lists and maximising the efficiency of the NHS. As a Patient Booking Administrator, you'll hold a central position in our mission to support the NHS by streamlining processes, engaging in innovative projects, and utilising your skills!

Role Summary

• This client-site-based role is pivotal to the non-clinical function. As a Patient Booking Administrator, you will play a crucial role in various responsibilities, including
• Checking referrals made from either other acute service teams or GPs for patient suitability to be seen within Medinet clinical units
• Contacting suitable patients to offer appointments in line with trust/health board policy and recording outcome of booking contacts on Medinet and client systems. Ensuring that patients receive and understand all required information and medications in advance of their appointments and escalating clinical queries to a member of the nursing team
• Ensuring that all contact received and made with patient is logged and administered in line with required process
• Preparation of patient notes and historical health information in readiness for appointments to be conducted. This may at times be required with short notice
• Accurate and timely reporting of the outcomes of appointments to ensure that where required, follow up clinical activities are scheduled and to facilitate the billing of services from Medinet to Trust/Health Board clients
• Provide support to clinical function in audit activities which may include checking historic patient outcome data or assisting in the stock piling/ordering of equipment and medical consumables
• Actively engaging and contributing in the continuous improvement of care within Medinet by identifying operational and policy related changes
  
  

Essential Requirements:

• Previous experience in patient appointment booking, ideally, within the NHS.
• Respiratory experience preferred, but if not, candidates with medical or healthcare experience will also be considered.
  
  

What we offer:

• A collaborative and innovative work environment
• 25 days annual leave (pro-rata)
• The opportunity to work for an organisation that is making a significant difference in healthcare and positively impacting lives
• Blue Light Discount Card
• Company Pension
  
  

EQUALITY AND DIVERSITY

All staff members have a responsibility to treat all colleagues and clients with respect, and to ensure that the work environment is secure, mutually supportive and free from harassment and discrimination on any grounds, notably around: age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion and belief and sexual orientation. All staff members have a duty to report any incident which contravenes this to their line manager.