Patient Advisor Optical Express Optical Express

Optical Express Group; Norwich; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the optical health sector is seeking a Patient Advisor in Norwich. This role involves providing exceptional customer service, assisting in patient consultations, and managing patient interactions. Employees will benefit from a competitive salary, ongoing training, and perks such as free eye tests and discounts.

Benefits

29 days annual leave

Free Laser Eye Surgery

Discounted prescription eyewear

Ongoing training and development opportunities

Pension scheme

Qualifications

• Passion for providing world-class customer service.
• Strong organizational skills.
• Ability to communicate clearly with diverse people.

Responsibilities

• Build relationships with patients and ensure communication.
• Assist in patient consultations and health check scanning.
• Schedule treatment dates and maintain patient records.

Skills

Customer service

Organizational skills

Communication

Motivation

Job description

Job Title – Patient Advisor

Hours: Full time – 40 Hours per week

Salary: £25,400 pro rata per annum + bonus, benefits

Location: Norwich

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary of £25,400 per annum pro rata plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.