Patient Advisor Optical Express

Optical Express Group; Bristol; On-site; GBP 26,000 - 30,000; Part time

Job summary

Join a forward-thinking company as a Patient Advisor in Bristol, where you will provide exceptional care and support to patients. This role involves building relationships, performing diagnostic scans, and ensuring a smooth patient journey through excellent communication and organizational skills. You'll enjoy a fulfilling career with a supportive team, ongoing training, and a range of attractive benefits, including a competitive salary, generous leave, and discounts on eye care services. If you're passionate about patient care and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Industry leading salary

Excellent bonus potential

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Generous friends and family discount

Ongoing training and development

Pension scheme

Qualifications

• Excellent written and verbal communication skills are essential.
• Strong negotiation and organizational skills are required.

Responsibilities

• Build strong relationships with patients and provide 5-star service.
• Perform diagnostic eye scans and maintain accurate patient records.
• Schedule consultations and surgeries with optometrists and surgeons.

Skills

Communication Skills

Negotiation Skills

Organizational Skills

Self-Motivation

Job description

Job Title – Patient Advisor

Location – Bristol

Hours – Part Time – 24 hours

Salary – Between £26,000 pro rata, & benefits, full training will be given

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

We are looking to add to our team in our Bristol clinic, and you will also be required to work 1 – 2 days per week in our Bath and Melksham clinics.

Your day to day responsibilities may vary however a typical day will involve the following duties:

• Building a strong relationship with our patients
• Performing diagnostic eye scans (full training will be provided)
• Confidently relaying patient information to the optometrist to ensure a smooth patient journey
• Maintaining patient records with accurate and up to date information
• Arranging affordable finance options to suit each individual patient
• Schedule patients’ consultations and surgeries with our optometrists and surgeons

The successful candidate will:

• Be driven and passionate with a willingness to succeed
• Have excellent written and verbal communication skills
• Be able to demonstrate strong negotiation skills
• Be self-motivated to work with and without supervision
• Possess strong organisational skills
• Be commercially aware whilst providing world-class customer service

If you believe you have the right skills and attributes for this role, we would love to hear from you.