Patient Advisor - Newport Health Centre

Newport Health Centre; Carisbrooke; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare provider in Carisbrooke is seeking a Patient Advisor to join their team. The role requires excellent interpersonal and IT skills, as well as a background in customer service. Duties include managing patient inquiries and administrative tasks. A supportive environment with full training and mentoring is provided.

Qualifications

• Experience of working with the general public.
• Experience in a health care or business setting is desirable.
• Ability to work as a team member and autonomously.

Responsibilities

• Provide first line support via telephones to book appointments.
• Assist with administrative tasks such as filing notes.
• Manage enquiries and provide information to patients.

Skills

Good interpersonal skills

Strong IT skills

Effective time management

Problem solving skills

Attention to detail

Education

Maths and English GCSE or equivalent experience

Tools

Microsoft IT systems

SystmOne

Word

Excel

Access

Job description

Overview

Patient Advisor

The closing date is 29 September 2025

Please note - this vacancy may close early if sufficient applications are received

Hours of availability - Monday - Friday 07.00-18.30 (We ask for availability during these core hours).

We have an exciting opportunity for new Patient Advisor to join our forward thinking, supportive, family friendly training practice. You will have strong organisational skills and be a positive and confident communicator with proven coordination experience and skills.

Previous experience in the NHS in a similar role is not required, however a strong background in customer service would be an advantage.

Main duties of the job

• You will work across a number of different areas, which provides variety to the day and offer opportunities for development. For example, you could:
• Be the first line of support on telephones (or web based enquiries via our WhatsApp service) to book appointments and signposting queries. You will employ a variety of questioning techniques to develop a full picture of their needs, and provide clear and concise information to patients, as well as helping them feel at ease.
• Provide reception cover, booking in patients, providing patients with information and forms as required.
• Work on administrative tasks, such as sending out patient invites to specialist clinics, filing notes and updating medical records as tasked by clinicians

About us

You will be joining a supportive and inspiring team at Newport Health Centre, with a core principle to provide the very best patient care we can. We offer a professional and caring environment where you'll be provided with full training and on going support and mentoring.

Newport Health Centre supports 24,800 patients on the Isle of Wight and have a diverse multi-disciplinary team which includes GP Partners, Advanced Nurse Practitioners, MSK Practitioners, Mental Health Practitioners, Practice Nurses, HCAs, Health and Wellbeing Coach, Care Coordinators, Social Prescribers and many more vital roles to support our community. We are also an active member of the Central and West Primary Care Network (PCN).

Newport Health Centre currently provides services across 2 sites; this role will be based between Dower House Surgery, Pyle Street, Newport and Carisbrooke health Centre, Carisbrooke High Street, Newport.

Job description

Job responsibilities

Communication

• To deal with face-to-face, e-mail and telephone enquiries, re-directing to others as appropriate, and recording and prioritising messages.
• Provide and receive confidential and complex information from a range of sources, and escalating as required.
• To identify and use the most effective means of communication, appropriate to the situation and individuals involved.
• To manage own behaviour in a positive manner to maintain effective working relationships
• To always behave professionally and uphold the reputation of the Practice
• To observe complete confidentiality of all information including awareness and adherence to the legal requirements of the Data Protection Act.

Analysis and Judgement

• To ensure you are competent and appropriately trained to carry out any delegated responsibility you accept
• To maintain a clean and safe environment for patients, visitors and staff reporting building or equipment faults
• Recognise and inform managers of any matters requiring their immediate attention or expedite and progress issues with appropriate lead, as and when necessary, to ensure that deadlines are met.

Patient and Client Care

• Contact with patients, assisting where needed and appropriate

Service and Policy Development

• To be aware of relevant Practice related policies/procedures relevant to the post.

Information System use and management

• Use relevant IT systems to support role including SystmOne, Team Net, Word, Excel, Access, and other systems where necessary.

Person Specification

Qualifications

Essential

• Maths and English GCSE or equivalent experience

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of working in a health care or business setting
• Working knowledge of microsoft IT systems

Skills

Essential

• Good interpersonal skills with the ability to communicate effectively with a diverse range of people.
• Strong IT skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Excellent attention to detail

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other requirements

Essential

• Disclosure Barring Service (DBS) check
• Willingness to travel to other sites
• Flexibility to work outside of core office hours
• Maintains confidentiality at all times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Newport Health Centre

Address

22 Carisbrooke High Street

Newport

Isle of Wight

PO30 1NR