Patient Advisor Coordinator - Channel View Medical Group

Torbay and South Devon NHS Foundation Trust; Marlborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional healthcare provider in Marlborough is seeking a Patient Advisor Coordinator to enhance front-line services. The ideal candidate will manage rotas, oversee appointments, and ensure exceptional patient care through excellent communication and organization. Candidates should be proactive, adaptable, and possess a customer-oriented mindset. Join our supportive team to contribute to high-quality health service delivery in your community.

Benefits

Flexible working options

Carer's Passport scheme

Qualifications

• Proactive and compassionate nature essential for patient interaction.
• Ability to adapt quickly to changing environments.
• Experience in front-line service management preferred.

Responsibilities

• Manage Patient Advisor rota and oversee telephone system.
• Coordinate appointment bookings and support daily operations.
• Contribute to recruitment and staff training initiatives.

Skills

Excellent communication skills

Empathetic nature

Customer service aptitude

Ability to thrive under pressure

Job description

We are seeking a proactive and compassionate Patient Advisor Coordinator to join our busy GP surgery team. This key role ensures smooth, efficient front-line patient services with a people-first approach. The ideal candidate will possess excellent communication skills, a friendly and empathetic nature, and the ability to thrive in a fast-paced environment. You should work well under pressure, adapt quickly to change, and remain calm in challenging situations. A natural aptitude for delivering outstanding customer service and a genuine desire to support patients, visitors, and colleagues with professionalism across all communication channels is essential.

IMPORTANT INFORMATION: This advert is on behalf of one of our health service providers. Your application will be forwarded to the organization, and future correspondence will be handled by them.

As Patient Advisor Coordinator, you will play a vital role in managing front-line services across six GP sites. Responsibilities include managing the Patient Advisor rota, overseeing the telephone system, coordinating appointment bookings, supporting management with daily operations, contributing to recruitment and onboarding, and promoting staff training and development. The role requires quick thinking, flexibility, and a calm approach to unplanned changes. Your focus on communication, organization, and compassionate care will help create a positive experience for patients and staff.

You will join an innovative organization at an exciting time, working to improve safe, high-quality health and social care delivery. We offer a positive, vibrant working environment and are committed to staff development and valuing people.

If you support a family member or friend with health or care needs, we are a Carer-friendly employer. Our 'Staff Carers' policy offers flexible working options and a Carer's Passport scheme with support and discounts.

IMPORTANT INFORMATION:

• We reserve the right to close vacancies early if we receive high application volumes. Apply promptly.
• Read the job description carefully and tailor your application accordingly.
• Applicants identifying as part of the Armed Forces community will be guaranteed an interview if they meet the minimum criteria.
• Correspondence will be sent via Trac, text, and email. Check your accounts regularly.
• Applicants without NHS experience will typically be appointed at the minimum of the band.
• If you do not receive an interview invitation within 28 days post-closing, assume your application was unsuccessful.
• Ensure timely submission of references.

The Trust promotes diversity, equality, and non-discrimination. Support is available through our Equality Business Forum.

Channel View Medical Group provides high-quality, patient-centered care to over 22,000 residents across six sites in Teignmouth and Dartmoor. Our team includes 18 GPs, 3 Advanced Nurse Practitioners, and 90 staff members across clinical and administrative roles. We follow the Doctor First model, starting with telephone triage and managing face-to-face appointments accordingly.