Patient Advisor

JR United Kingdom; Southampton; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading company in healthcare is seeking a Patient Advisor in Southampton. This role involves ensuring exceptional patient care through communication, consultations, and maintaining records. Ideal candidates should be passionate about customer service and organized, with a commitment to career development.

Benefits

Free and discounted optical products/procedures

Modern working environment with superb technology support

Investment in training and career progression

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills.
• Ability to communicate clearly with a diverse range of people.

Responsibilities

• Build relationships with patients and maintain communication.
• Assist in patient consultations and eye scanning.
• Schedule treatment dates and discuss finance options.

Skills

Customer Service

Organisational Skills

Clear Communication

Motivation

Drive to Succeed

Job description

Social network you want to login/join with:

Salary - from £27,000 pro rata + benefits

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics.

Our Patient Advisors are often the first person our patient interacts with in our clinics. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• Free and discounted optical products/procedures
• Modern working environment with superb technology support
• Genuine investment in your training and career progression

If you believe you have the right skills and attributes for this role, we would love to hear from you.