Patient Advisor

NHS; Ryde; On-site; GBP 25,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Patient Advisor to join their team in Ryde, Isle of Wight. The role involves providing top-tier customer service, managing appointments, and supporting patients effectively. Ideal candidates will possess excellent organizational skills and be adaptable to a fast-paced setting. Join the NHS and contribute to a compassionate healthcare environment dedicated to serving the community.

Qualifications

• Experience of working with the general public.
• Experience in providing excellent customer service.
• Experience using basic IT systems.

Responsibilities

• Maintaining and monitoring the practice appointment system.
• Answering incoming phone calls and assisting patients.
• Data entry of patient information and managing requests.

Skills

Customer service

IT skills

Organizational skills

Attention to detail

Job description

Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Patient Advisor

The closing date is 06 July 2025

Welcome to Medina Healthcare on the Isle of Wight. We are recruiting for a Patient Advisor to join our friendly and professional team.

The successful candidate will have a desire to provide a high standard of customer service, be able to adapt to a fast paced environment and be flexible in their working hours.

We are a supportive and forward thinking practice, valuing the contribution employees make to achieve a safe, effective and responsive service.

We are looking for an enthusiastic team player, who is computer literate, well organised and capable of paying attention to detail.

Main duties of the job

The following are the core responsibilities of the Patient Advisor. There may be on occasion, a requirement to carry out other tasks, this will be dependant upon such factors such as workload and staffing levels.

• Maintaining and monitoring the practice appointment system
• Process person, telephone and e request appointments
• Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Taking requests from patients, team members and external agencies
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Direct request for information, i.e. SAR, insurance, solicitor letters and DVLA forma to the administrative team
• Carryout system searches as required
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and noticeboards
• Support all clinical staff with general tasks as requested
• To undertake any other duties as deemed appropriate by the practice

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• Experience of working with the general public

Experience

• Experience of working with the general public
• experience of providing excellent customer service
• experience of using basic IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£24,465 a yearPlease note for part time hours the salary will be pro rata