Patient Advisor

NHS; Oxford; On-site; GBP 80,000 - 100,000; Part time

Job summary

A healthcare provider in Oxford seeks a Patient Advisor to join their team. This role involves greeting patients, managing appointments, and handling queries. Applicants should have experience in healthcare administration and strong communication skills. The position is part-time, with a salary of £13.16 per hour for 30 hours a week.

Qualifications

• 12 months of experience in a healthcare administration or reception role.
• Enthusiastic team player with attention to detail.
• Highly organized and efficient in time management.

Responsibilities

• Greet and welcome patients as the first point of contact.
• Manage patient appointments, ensuring accurate scheduling.
• Handle patient queries through different communication methods.

Skills

Administration experience

Excellent communication

Organizational skills

Team player

Customer service

Tools

EMIS Web

Docman 10

Accurx

Surgery Connect

Job description

Job Summary

We are currently seeking an enthusiastic & diligent Patient Advisor. Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a friendly and cohesive team of GP Partners (6), Salaried GPs (5), and excellent clinical support staff including Paramedics, Nurses, Health Care Assistants, and a Clinical Pharmacist.

Main duties of the job

Key Responsibilities

The following are the key responsibilities of the Patient Advisor. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Greeting and Welcoming Patients: Provide a friendly, professional first point of contact for patients, visitors, and staff.
• Managing Appointments: Schedule, reschedule, and cancel patient appointments using the practice's appointment system. Ensure accurate booking of patient and follow-up appointments.
• Handling Patient Queries: Answer phone calls, emails, and in-person inquiries in a timely and professional manner. Provide general information about the surgery's services, policies, and procedures.
• Patient Registration and Data Entry: Register new patients and update existing records, ensuring all personal and medical details are correctly recorded.
• Maintaining Office Organisation: Keep the reception area tidy and welcoming.
• Supporting the Clinical Team: Communicate with clinicians and medical staff regarding patient needs.
• Emergency Situations: Respond to urgent medical situations, such as notifying medical staff when necessary.
• Maintaining a Calm and Professional Demeanour: Handle patient complaints or difficult situations calmly and professionally, seeking assistance from management if needed.

About Us

Our GP Practice is based at Northgate Health Centre with a list size of 13,500 patients. We have a dedicated multidisciplinary team putting patient care at the heart of everything we do. Located in the heart of Oxford in a brand-new, purpose-built premises, we are adjacent to King Edward Street Practice. Our central location makes us accessible by public transport, with secure indoor bike parking for staff. We are highly rated by CQC, with a "good" rating. Northgate Health Centre has connections with the University of Oxford and is involved in teaching & training.

Details

Date posted: 07 July 2025

Pay scheme: Other

Salary: £13.16 an hour

Contract: Permanent

Working pattern: Part-time

Reference number: A0914-25-0006

Job locations: NORTHGATE HEALTH CENTRE - (Previously 27@Northgate & 28@Northgate), 15 MARKET STREET, OXFORD, OX1 3EF

Job Description

Patient Advisor at Northgate Health Centre, reporting to the Patient Services Lead. 30 hours per week (4 days).

Person Specification

Experience

• Essential: 12 months experience in administration or a reception role in a healthcare setting.
• Enthusiastic team player with attention to detail.
• Highly organized, capable of managing daily tasks.
• Passionate about providing exceptional patient support.
• Efficient time-keeping & meeting SLAs.
• Excellent written and oral communication skills.
• Flexible, cooperative, and polite.

Desirable:

• Experience with deductions & patient registrations.
• Familiarity with administrative support for clinical professionals.
• Competent with EMIS Web, Docman 10, Accurx & Surgery Connect.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required.

Employer details

Employer name: NORTHGATE HEALTH CENTRE

Address: 15 MARKET STREET, OXFORD, OX1 3EF

Website: https://www.northgatehealthcentre.co.uk