Patient Administrator – Reception – 12 Month Fixed Term Contract

The Priory Hospital; Bury St Edmunds; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Administrator for a 12-month fixed-term contract. This full-time role involves managing patient queries, ensuring efficient administrative processes, and providing excellent service to patients and staff. Join a team that values compassion and collaboration, while benefiting from a range of employee perks such as 25 days holiday, a private pension scheme, and industry-leading training opportunities. This is an exciting chance to grow in a supportive environment that prioritizes your professional development and well-being.

Benefits

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Enhanced Maternity, Paternity & Adoption pay

Non-contributory life insurance

Employee recognition programmes

Industry leading training and development opportunities

Qualifications

• GCSEs in Maths and English at grades A to C or equivalent.
• Previous administration experience in healthcare is beneficial.

Responsibilities

• Contribute to the smooth running of patient administrative processes.
• Manage all incoming and outgoing mail efficiently.
• Ensure compliance with Health and Safety regulations.

Skills

PC proficiency

Customer service

Basic financial awareness

Education

Maths GCSE

English GCSE

Functional skills level 2

Tools

Administration software

Job description

Overview

Patient Administrator - Reception - 12 Month Fixed Term Contract

St Edmunds Hospital

37.5 Hours & Fixed Term

Salary £24,434.00 per year

St Edmunds Hospital in Bury St Edmunds is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

This is a Full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

This role is for a Fixed Term of 12 Months to cover maternity leave.

Duties Of This Role Include

1. Contribute to the smooth running of the patient administrative process throughout the patient journey.
2. Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
3. Ensure all patient queries are dealt with efficiently and professionally.
4. Manage all incoming and outgoing mail.
5. Approve electronic bookings received via the relevant system and update any booking received via email.
6. Maintain knowledge of Health and Safety at Work Act, ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
7. Comply with all relevant mandatory training.

Applicants Should Meet The Following Criteria

1. Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
2. Proficient in the use of a PC, including the use of software and systems.
3. Basic financial awareness.
4. Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

1. 25 days holiday per year + bank holidays, increasing to 30 days with service.
2. Private Pension Scheme.
3. Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions.
4. Friends & Family Hospital Discounts.
5. Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay.
6. Non-contributory life insurance.
7. Staff engagement hub with access to discounts and extensive rewards and voluntary benefits.
8. Access to resources, tools and services to support your wellbeing.
9. Employee recognition programmes.
10. Industry leading training and development opportunities.

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy