Patient Administrator – Outpatients

Circle Health Group; Renfrew; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in the UK seeks a dedicated Administrator to enhance the patient journey. In this role, you'll manage patient queries, serve as the first point of contact, and ensure adherence to referral management protocols. The position offers competitive salaries and a range of employee benefits including generous holidays and opportunities for personal development.

Benefits

25 days holiday plus bank holidays

Private Healthcare Scheme

Friends & Family Hospital Discounts

Enhanced Maternity, Paternity & Adoption pay

Non-contributory life insurance

Resources and services to support wellbeing

Employee recognition programs

Extensive training and development opportunities

Qualifications

• GCSE Mathematics and English (grades A to C or equivalent).
• Experience in a private healthcare environment.
• Proficiency in PC use and software.

Responsibilities

• Contribute to patient administrative process smoothly.
• Serve as the first point of contact for hospital attendees.
• Manage referrals adhering to treatment timescales.

Skills

Proficient in the use of a PC

Administration experience

Education

Maths, English GCSE at grades A to C

Job description

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey, following CHG best practice process maps to provide an efficient, professional, and standard service to patients, visitors, consultants, and staff. Handle all patient queries professionally and efficiently.
• Serve as the first point of contact for all hospital attendees, including patients, staff, visitors, consultants, and contractors.
• Manage referrals from the Referral Management Centre daily, including triage, adherence to the 18-week Referral to Treatment timescale, and management of SPOT contract patients.

Salary & Benefits

Circle Health Group offers competitive starting salaries and a wide range of employee benefits, including:

• 25 days holiday plus bank holidays, increasing to 30 days with service
• Private Healthcare Scheme covering pre-existing conditions
• Friends & Family Hospital Discounts
• Family-friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Access to discounts, rewards, and voluntary benefits through our engagement hub
• Resources and services to support wellbeing
• Employee recognition programs
• Extensive training and development opportunities

...and more!

Circle Health Group values diversity and strives to create an inclusive environment, welcoming candidates from diverse backgrounds, experiences, and identities. We are proud to be a Gold member of the Armed Forces Covenant, a member of The Valuable 500, and a Disability Confident Employer. Our principles include being selfless, compassionate, committed, collaborative, brave, agile, tenacious, and creative, guiding our culture and purpose.