Patient administrator and receptionist

NHS; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare provider in England is seeking a Patient Administrator/Receptionist to ensure efficient patient services. Your duties will include handling patient interactions, managing appointments, and assisting clinical staff with administrative tasks. Ideal candidates must have excellent communication skills, IT literacy, and experience in a healthcare setting. Join a supportive, friendly team dedicated to high-quality patient care.

Qualifications

• Experience in administration, reception, or customer service.
• Understanding of data protection and information governance.
• Previous experience in a GP practice or NHS setting.

Responsibilities

• Be the first point of contact for patients in person and by telephone.
• Manage patient appointments: booking, amending, and cancelling.
• Register new patients and update medical records accurately.
• Process repeat prescriptions and support clinical staff.

Skills

Communication skills

IT literacy

Ability to work under pressure

Reliable and professional approach

Education

GCSE AND ABOVE

Tools

EMIS or SystmOne

Job description

We are a friendly, supportive GP practice dedicated to providing high-quality healthcare to our local community. We are looking for a Patient Administrator / Receptionist to join our team. This is a key role in ensuring our patients receive an efficient and welcoming service.

Main duties of the job

Be the first point of contact for patients, providing a professional and friendly service both in person and by telephone.

Manage patient appointments: booking, amending, and cancelling via the practice system.

Register new patients and update medical records accurately.

Process repeat prescriptions and support clinical staff with administrative tasks.

• Handle correspondence, scanning, filing, and general office duties.

Ensure confidentiality and data protection requirements are always met.

About us

We are a small, friendly, and supportive team, working together in a busy, high-pressured environment where flexibility, teamwork, and a positive attitude are essential.

Job responsibilities

Excellent communication and interpersonal skills.

IT literacy and ability to learn new systems quickly.

Ability to work under pressure and manage competing priorities.

• Reliable, punctual, and professional approach.
• Commitment to patient confidentiality
• Understanding of data protection and information governance.

Experience in administration, reception, or customer service.

Previous experience in a GP practice or NHS setting.

Knowledge of clinical systems (e.g. EMIS, SystmOne).

Person Specification

Qualifications

• GCSE AND ABOVE
• Refer to Person Specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.