Patient administrator and receptionist

Broadway Surgery; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A friendly GP practice in the UK is seeking a Patient Administrator / Receptionist to ensure efficient patient service. Responsibilities include managing appointments, registering new patients, and providing administrative support. Ideal candidates possess strong communication skills and experience in a healthcare setting. Join a supportive team in delivering quality healthcare to the community.

Qualifications

• Experience in administration, reception, or customer service.
• Previous experience in a GP practice or NHS setting.
• Understanding of data protection and information governance.

Responsibilities

• Be the first point of contact for patients.
• Manage patient appointments: booking, amending, and cancelling.
• Register new patients and update medical records.

Skills

Excellent communication and interpersonal skills

IT literacy

Ability to work under pressure

Reliable and punctual

Commitment to patient confidentiality

Education

GCSE AND ABOVE

Tools

EMIS

SystmOne

Job description

We are a friendly, supportive GP practice dedicated to providing high-quality healthcare to our local community. We are looking for a Patient Administrator / Receptionist to join our team. This is a key role in ensuring our patients receive an efficient and welcoming service.

Main duties of the job

Be the first point of contact for patients, providing a professional and friendly service both in person and by telephone.

Manage patient appointments: booking, amending, and cancelling via the practice system.

Register new patients and update medical records accurately.

Process repeat prescriptions and support clinical staff with administrative tasks.

• Handle correspondence, scanning, filing, and general office duties.

Ensure confidentiality and data protection requirements are always met.

About us

We are a small, friendly, and supportive team, working together in a busy, high-pressured environment where flexibility, teamwork, and a positive attitude are essential.

Job responsibilities

Excellent communication and interpersonal skills.

IT literacy and ability to learn new systems quickly.

Ability to work under pressure and manage competing priorities.

• Reliable, punctual, and professional approach.
• Commitment to patient confidentiality
• Understanding of data protection and information governance.

Experience in administration, reception, or customer service.

Previous experience in a GP practice or NHS setting.

Knowledge of clinical systems (e.g. EMIS, SystmOne).

Person Specification

Qualifications

• GCSE AND ABOVE
• Refer to Person Specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.